Explains the expected behaviour when accessing locally installed Office desktop apps when you have an Microsoft 365 domain federated to RM Unify.

Published: 16 Feb 2018 | Cref: TEC6099702 | Last Updated:28 Jun 2024

Explains why you are unable to edit the Active Directory (AD) filter called Users on RM Unify AD Sync Service.

Published: 28 May 2014 | Cref: TEC3921295 | Last Updated:04 Oct 2024

Explains why users may see the error "Oops, something went wrong" when trying to access RM Unify, or linked services such as Microsoft 365 or Google ...

Published: 18 Oct 2019 | Cref: TEC7027091 | Last Updated:04 Oct 2024

Explains how a password recovery email address can be used for non-AD Sync sourced RM Unify accounts.

Published: 16 Oct 2019 | Cref: TEC6971363 | Last Updated:04 Oct 2024

Advice on troubleshooting RM Unify Password Filter on RM Unify if users get the error message "Having trouble signing in?".

Published: 11 Oct 2013 | Cref: TEC3432418 | Last Updated:22 Apr 2024

Details the business roles in Arbor which need to be assigned for a user to get a Teaching Staff account in RM Unify.

Published: 19 May 2022 | Cref: TEC8560273 | Last Updated:18 May 2023

Explains why some staff users get RM Unify accounts unexpectedly provisioned when they have left the school and have been deleted from the Arbor MIS.

Published: 14 Sep 2022 | Cref: TEC8707934 | Last Updated:14 Sep 2022

Details an issue with installing CC4 UEV on a network with RM Unify AD Sync, which may result in disabling all RM Unify accounts.

Published: 18 Dec 2018 | Cref: TEC6583553 | Last Updated:02 May 2023

... addresses" is displayed when you attempt to save changes or click Finish in the RM Unify Microsoft 365 user matching wizard and how to resolve it.

Published: 22 May 2015 | Cref: TEC4559945 | Last Updated:23 Jul 2024

Explains why you might choose to use Resync Users, how to use it and also where to find it.

Published: 18 Sep 2014 | Cref: TEC4101743 | Last Updated:10 Mar 2023