You are federating either Microsoft 365 or Google Workspace to RM Unify and have progressed to the following page in the connector wizard, "Manage Google Workspace/Microsoft 365 Email Addresses and Matched Accounts".

When you attempt to Save changes or click Finish, the following error message is displayed:

"Failed to save one or more email addresses".

You may, alternatively, see:

"Sorry, an error occurred while processing your request. If this problem persists, please contact your establishment's RM Unify administrator".

One of the desired email addresses has already been used as the password recovery email for another RM Unify user. Although not exclusively, this issue most typically affects the rmunifyadmin@<school> account.

1. Log on to RM Unify as the user to be edited.
2. Click the username in the top right of the page.
3. Click My Profile from the drop-down menu.
4. If the Password Recovery Email Address matches that of an email address trying to be assigned via the matching page, then it needs to be changed.
5. Enter a new Password Recovery Email Address, preferably not one from the email domain you are federating.
6. Click Save.
7. A verification email will be sent to the email address entered in step 5.
8. Access that email and click the verification link to complete the update.
9. The update should process in a couple of minutes at the most.

Rerun the Microsoft 365/Google Workspace connector wizard in RM Unify and attempt to complete the user matching process again. This should now complete successfully.

If the error persists, it is possible to view all the saved password recovery email addresses by downloading a csv file of your RM Unify user accounts.

1. Log on to RM Unify as an admin and go to sync users from CSV.
2. Click the link to 'Generate a CSV of my existing RM Unify users'.
3. Open the downloaded csv file and review the HomeEmailAddress column.
4. Any email address in that column that's trying to also be set as an RM Unify email address, will need to be removed, by using the Procedure (steps 1-9 above).