Details why a student user may see the message "You're missing out! Ask your admin to enable Microsoft Teams" when trying to access Microsoft Teams.

Published: 19 Mar 2020 | Cref: TEC7270438 | Last Updated:06 Nov 2026

Details why an admin may see a failure in the RM Unify Google Workspace federation wizard, relating to domain name DNS verification by Google.

Published: 02 Mar 2020 | Cref: TEC7226558 | Last Updated:06 Nov 2026

RM Unify Network Provisioning - How to amend default group ...

Describes how to change the default group membership applied to new users.

Published: 02 Jun 2020 | Cref: TEC7161868 | Last Updated:06 Nov 2026

Details the process of updating the first name, last name, display name or role of a CSV/manually created RM Unify user account

Published: 19 Mar 2020 | Cref: TEC7229825 | Last Updated:06 Nov 2026

Details why the count of 'MIS records not matched to an RM Unify user' may increase despite no apparent action by the RM Unify administrator.

Published: 21 Jan 2020 | Cref: TEC7149442 | Last Updated:06 Nov 2026

Explains why you see an error message "Sorry but an unexpected error occurred while restoring the selected user(s).

Published: 28 Nov 2019 | Cref: TEC7060594 | Last Updated:06 Nov 2026

Explains why users are redirected to an RM Unify 'RM Unify automatic login' page when using RM Unify SSO URL.

Published: 23 Sep 2019 | Cref: TEC6979791 | Last Updated:06 Nov 2026

How to prevent selected users from being provisioned to ...

Describes how to prevent RM Unify users from being provisioned to Active Directory.

Published: 23 Aug 2019 | Cref: TEC6933539 | Last Updated:06 Nov 2026

Explains why an RM Schoolboard tile directs users to a different site than the expected.

Published: 06 Sep 2019 | Cref: TEC6943349 | Last Updated:06 Nov 2026

Explains why the RM Unify AD Sync service may intermittently stop.

Published: 16 Aug 2019 | Cref: TEC6891805 | Last Updated:06 Nov 2026