Explains why you are unable to edit the Active Directory (AD) filter called Users on RM Unify AD Sync Service.

Published: 28 May 2014 | Cref: TEC3921295 | Last Updated:04 Oct 2024

Important CC4 update to ensure that UAC is switched off on ...

Provides an update to ensure that User Account Control (UAC) is switched off on Community Connect 4 servers running Microsoft Windows Server 2012R2.

Published: 10 Sep 2015 | Cref: DWN4698437 | Last Updated:28 Feb 2023

Explains how a password recovery email address can be used for non-AD Sync sourced RM Unify accounts.

Published: 16 Oct 2019 | Cref: TEC6971363 | Last Updated:04 Oct 2024

Advice on troubleshooting RM Unify Password Filter on RM Unify if users get the error message "Having trouble signing in?".

Published: 11 Oct 2013 | Cref: TEC3432418 | Last Updated:22 Apr 2024

Explains why you might choose to use Resync Users, how to use it and also where to find it.

Published: 18 Sep 2014 | Cref: TEC4101743 | Last Updated:10 Mar 2023

Explains why RM Unify users may be unable to sign in to Chromebooks.

Published: 11 Sep 2017 | Cref: TEC5836745 | Last Updated:29 Nov 2022

Microsoft Outlook 2016 fails to load when configured with ...

Contains instructions for testing and resolving the issue.

Published: 28 Sep 2017 | Cref: TEC5875309 | Last Updated:04 Oct 2024

RM OneDrive Mapper Release Note and User Guide

Provides a download of the RM OneDrive Mapper Release Note and User Guide for CC4 networks.

Published: 20 May 2016 | Cref: DWN5174434 | Last Updated:15 Feb 2023

RM OneDrive Mapper fails to connect after users have ...

Details the issue where RM OneDrive Mapper fails to connect after users have changed their Microsoft 365 password and provides a workaround.

Published: 25 May 2017 | Cref: TEC5712760 | Last Updated:23 Jul 2024

Details how Groupcall Xporter can be used for pre-provisioning of RM Unify accounts and also network accounts where Network Provisioning is enabled.

Published: 04 Jun 2015 | Cref: TEC4578532 | Last Updated:15 Jun 2023