Explains the cause of the Audit log error "OBJECTNOTFOUND: User: A user with the specified ID could not be found".

Published: 17 Sep 2021 | Cref: TEC8089036 | Last Updated:20 Sep 2022

Explains why it is not possible to buy an app, or to connect to an existing app licence, when installing a paid-for app in the RM Unify App Library.

Published: 14 Sep 2022 | Cref: TEC8749035 | Last Updated:14 Sep 2022

Explains why the Google audit log reports many 'Password change' events for RM Unify users.

Published: 02 Sep 2022 | Cref: TEC8740914 | Last Updated:14 Sep 2022

Explains why some staff users get RM Unify accounts unexpectedly provisioned when they have left the school and have been deleted from the Arbor MIS.

Published: 14 Sep 2022 | Cref: TEC8707934 | Last Updated:14 Sep 2022

Explains why RM Unify AD Sync assigns the wrong email address to an RM Unify user account.

Published: 14 Sep 2022 | Cref: TEC8709355 | Last Updated:14 Sep 2022

Explains why Microsoft Edge always opens RM Unify in a new Internet Explorer window when using desktop single sign-on.

Published: 13 Jun 2017 | Cref: TEC5720043 | Last Updated:12 Sep 2022

Explains why you are unable to delete an email address value for an RM Unify user.

Published: 24 Nov 2014 | Cref: TEC3940738 | Last Updated:18 Mar 2022

Details the steps required to create an RM Unify tile for Microsoft Teams which allows the user to be signed in automatically with no additional ...

Published: 27 Apr 2020 | Cref: TEC7296151 | Last Updated:19 May 2022

Using Process Monitor to troubleshoot RM Unify Network ...

Describes how to use Process Monitor as a troubleshooting tool.

Published: 08 Jul 2020 | Cref: TEC7367661 | Last Updated:08 Jul 2022

Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you attempt to save changes or click Finish ...

Published: 10 Aug 2020 | Cref: TEC7381653 | Last Updated:05 Sep 2022