Explains why RM Unify AD Sync assigns the wrong email address to an RM Unify user account.

Published: 14 Sep 2022 | Cref: TEC8709355 | Last Updated:07 Nov 2026

Explains why the error message "Error 1923.

Published: 11 Aug 2022 | Cref: TEC8715310 | Last Updated:07 Nov 2026

Details the business roles in Arbor which need to be assigned for a user to get a Teaching Staff account in RM Unify.

Published: 19 May 2022 | Cref: TEC8560273 | Last Updated:07 Nov 2026

Provides the steps for manually adding RM Education as a partner relationship in Microsoft 365.

Published: 20 Jun 2022 | Cref: TEC8599707 | Last Updated:07 Nov 2026

Explains one cause of the error "Sorry but an unexpected error occurred while processing your request.

Published: 31 Mar 2022 | Cref: TEC8485545 | Last Updated:07 Nov 2026

Explains why the error message "Authorisation Error.

Published: 25 Nov 2021 | Cref: TEC8250385 | Last Updated:07 Nov 2026

Provides a summary of the different AD Sync deployment configurations supported.

Published: 07 Jan 2022 | Cref: TEC8311721 | Last Updated:07 Nov 2026

Explains why after signing in to RM Unify, you see a "You have signed out of RM Unify" page instead of being taken to the Launch Pad.

Published: 19 Nov 2021 | Cref: TEC8220638 | Last Updated:07 Nov 2026

Explains why you are intermittently taken to a "You have signed out of RM Unify" page when you open your Chrome browser.

Published: 08 Nov 2021 | Cref: TEC8220511 | Last Updated:07 Nov 2026

Explains why an RM Unify account might show an unexpectedly recent Last Updated timestamp when viewed in the Management Console.

Published: 23 Aug 2021 | Cref: TEC8073275 | Last Updated:07 Nov 2026