RM Logo
Technical Rating: 
Support Home PageSupport
Print This PagePrint This Page
Add to 'My Library' Add to 'My Library'

"You have signed out of RM Unify" page displayed after signing in to RM Unify
Published Date : 19 Nov 2021   Last Updated : 05 Jan 2023   Content Ref: TEC8220638  


Operating System(none)
Part No(none)
SummaryExplains why after signing in to RM Unify, you see a "You have signed out of RM Unify" page instead of being taken to the Launch Pad.



Symptoms

You sign in to RM Unify and instead of being taken to your Launch Pad, you see a page "You have signed out of RM Unify", with URL: https://sts.platform.rmunify.com/Account/LogOut.


Cause

This can occur when the previous browser session to RM Unify and connected apps was not completely signed out and all the browser windows were closed.


Procedure

Close all browser windows and retry sign in
  1. Sign out of all the apps in any open browser window.
  2. Close all the browser windows.
  3. Re-launch the browser and sign in from www.rmunify.com.
  4. If the issue occurs again:
    • Clear your browser cookies and cache.
    • Try opening a new Incognito or InPrivate browser window.
    • Sign out of your device and sign back in again.
  5. When you finish your next RM Unify session, follow the instructions below to ensure you are completely signed out of RM Unify.

How to sign out of RM Unify
  1. From the RM Unify Launch Pad, click Profile Settings, Sign Out.
  2. Manually sign out of any connected sessions that show with a red cross, which indicates that RM Unify is unable to successfully sign you out of the connected session.
  3. Click 'Complete Sign out'.
  4. Close all the browser windows.


FEEDBACK
Did the information in this article help answer your question?
 Yes
 No
Please add any comments about this article in the box below. If you answered No then it is important you tell us why so that we can change the article if required. We can only respond if you log in to the RM Support website or provide your contact details. Note: If you need help with a technical query, please log a call online or telephone our support team.
Thank you for your feedback, which is sent directly to the RM Knowledge team. We address every message received with the intention of improving our Knowledge Library articles. If you have an unresolved technical issue, please contact RM Support.


If this article has not helped provide a solution then it is also possible to log a call...



Document Keywords: signing out, signing in, signin, sign in, log in, login, logging in, sign on, signon, logout, log out, TEC8220638, rm unify


Please read - important disclaimer information.
http://www.rm.com/_RMVirtual/Includes/csredirect.asp?cref=&title=Standard Content Disclaimer


Top Of PageTop of page