Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.

Published: 06 Nov 2023 | Cref: TEC9448926 | Last Updated:06 Nov 2023

Explains why you are unable to delete an email address value for an RM Unify user.

Published: 24 Nov 2014 | Cref: TEC3940738 | Last Updated:18 Mar 2022

Explains why a change of AD username may not result in a change to the user's email address.

Published: 18 Jul 2014 | Cref: TEC4024768 | Last Updated:26 May 2023

Explains why RM Unify AD Sync assigns the wrong email address to an RM Unify user account.

Published: 14 Sep 2022 | Cref: TEC8709355 | Last Updated:14 Sep 2022

Details the process of updating the first name, last name, display name or role of a CSV/manually created RM Unify user account

Published: 19 Mar 2020 | Cref: TEC7229825 | Last Updated:02 May 2023

RM Unify Network Agent log error "the user has not been ...

Explains why the error message "the user has not been granted the requested logon type at this computer" may be reported in the RM Unify Network Agent ...

Published: 08 Oct 2021 | Cref: TEC8163051 | Last Updated:06 Sep 2022

... addresses" is displayed when you attempt to save changes or click Finish in the RM Unify Microsoft 365 user matching wizard and how to resolve it.

Published: 22 May 2015 | Cref: TEC4559945 | Last Updated:09 Jan 2023

Outlines some diagnostic information to help troubleshoot user issues with SSL Connect.

Published: 19 Mar 2020 | Cref: TEC7269808 | Last Updated:18 Nov 2022

Details the checks and steps required before moving from the CSV user provisioning method to AD Sync provisioning.

Published: 16 Jan 2019 | Cref: TEC6606766 | Last Updated:14 Feb 2023

Explains why the RM Unify admin may see the "Unexpected error" message and how to address this issue.

Published: 21 Jul 2023 | Cref: TEC9256942 | Last Updated:21 Jul 2023