Explains why the error message "RM.Networks.IdentityManagement.ConfigTool has stopped working" is displayed when you try to launch the RM Unify AD ...

Published: 20 Sep 2019 | Cref: TEC6980237 | Last Updated:13 Mar 2023

Explains the cause of the RM Unify Audit log message "SUCCESSWITHISSUES. CC4 reported the User was not created but on inspection the User is in CC4".

Published: 13 Mar 2023 | Cref: TEC8963503 | Last Updated:13 Mar 2023

Details some of the common questions asked about RM Unify Group Sync when used to sync Microsoft 365 Groups and/or Google Classes.

Published: 29 May 2020 | Cref: NWS7289136 | Last Updated:11 Apr 2023

Explains why SMTP authentication is blocked for RM Unify customers.

Published: 22 Feb 2023 | Cref: TEC9038776 | Last Updated:15 Jun 2023

Troubleshooting with RM Unify Network Provisioning

Provides general troubleshooting information.

Published: 17 Oct 2019 | Cref: TEC6904987 | Last Updated:14 Jun 2023

Details the options and methods for contacting Google for free Google Workspace Support.

Published: 20 Apr 2018 | Cref: TEC6194337 | Last Updated:30 May 2023

Explains why students are being shown as members of multiple year groups in RM Unify.

Published: 09 Jul 2020 | Cref: TEC7379573 | Last Updated:13 Jul 2022

Explains why there is an inaccuracy in the 'Last AD scan' and 'Last success' date/time values.

Published: 16 Jun 2014 | Cref: TEC3936788 | Last Updated:19 Jul 2022

Explains how to add and remove child sites from multi-site RM Unify AD Sync.

Published: 09 Aug 2022 | Cref: TEC8711633 | Last Updated:09 Aug 2022

Explains why users may see the error "Oops, something went wrong" when trying to access RM Unify, or linked services such as Microsoft 365 or Google ...

Published: 18 Oct 2019 | Cref: TEC7027091 | Last Updated:23 Sep 2022