You have Microsoft® 365™ federated to RM Unify and wish to also connect your Google Workspace domain. When you complete the Google Workspace connector wizard to install the app to your Launch Pad you see the following error message:

"Sorry, RM Unify doesn't support editing the Google Workspace email addresses assigned to your RM Unify users when the Microsoft 365 connector is also installed".

A similar issue and error will also occur if you have Google Workspace installed to RM Unify already and you wish to federate Microsoft 365 and brownfield match your RM Unify users to existing Microsoft 365 accounts.

RM Unify will provision your Google Workspace accounts using the userid part of the RM Unify email address, plus the Google Workspace domain.

Here are some examples of outcomes:

RM Unify username	Microsoft 365 federated domain	RM Unify Email Address	Desired Google Workspace federated domain	Email address RM Unify will send to Google Workspace after federation
joe.smith@school	SchoolA.com	joe.smith@SchoolA.com	SchoolA.com	joe.smith@SchoolA.com
joe.smith@school	SchoolA.com	jsmith@SchoolA.com	SchoolA.com	jsmith@SchoolA.com
joe.smith@school	SchoolA.com	joe.smith@SchoolA.com	SchoolTrust.com	joe.smith@SchoolTrust.com
joe.smith@school	SchoolA.com	jsmith@SchoolA.com	SchoolTrust.com	jsmith@SchoolTrust.com

It is not possible to brownfield match to existing Google Workspace users where the Google account name does not match the email address RM Unify will send. You can, however, change the existing Google account names so that they do match what RM Unify will send prior to federation. In this way you will be able to match your RM Unify users to their existing Google Workspace account.

Please refer to TEC4945314 in the Other Useful Articles section below.

If you had Microsoft 365 or Google Workspace federated to RM Unify in the past, but not currently, the caching of those previous domain's configuration settings will also prevent you from using brownfield user matching. RM cache the previous configuration to make refederation of the domain quick and simple, however, in some circumstances it can become an issue. The issue will be resolved in a future release of RM Unify, but for now please log a call with RM Support to get the old settings cleared from the database.