Explains why an error "Google account not ready" message is displayed when you click the Google Workspace tile in RM Unify.

Published: 11 Aug 2016 | Cref: TEC5296960 | Last Updated:28 Jun 2024

Explains why a disabled RM Unify user that was provisioned from Active Directory cannot be deleted.

Published: 12 Jan 2017 | Cref: TEC5417467 | Last Updated:04 Oct 2024

Details why the count of 'MIS records not matched to an RM Unify user' may increase despite no apparent action by the RM Unify administrator.

Published: 21 Jan 2020 | Cref: TEC7149442 | Last Updated:13 Mar 2023

Explains how to link new AD users to existing RM Unify users.

Published: 19 Jan 2015 | Cref: TEC4061769 | Last Updated:10 Apr 2024

Details the expected behaviour in Microsoft 365 when a federated RM Unify account is deleted.

Published: 20 Apr 2018 | Cref: TEC6097040 | Last Updated:16 Apr 2024

Explains why parent accounts may receive the error message "Sorry but your account has been deleted" when trying to log on to RM Unify.

Published: 16 May 2019 | Cref: TEC6788842 | Last Updated:01 Sep 2023

Details the steps required to link your existing Accelerated Reader or Accelerated Maths accounts to your RM Unify accounts.

Published: 04 Nov 2014 | Cref: TEC4197170 | Last Updated:04 Oct 2024

Explains why the Google audit log reports many 'Password change' events for RM Unify users.

Published: 02 Sep 2022 | Cref: TEC8740914 | Last Updated:04 Oct 2024

Explains why an unexpected admin account is listed as the author of changes in the Google Workspace Admin Audit log.

Published: 30 Mar 2021 | Cref: TEC7813862 | Last Updated:22 Nov 2023

RM Unify Network Provisioning - How to write deleted ...

Explains how to configure the Network Agent to populate AD user accounts with deleted information from their linked RM Unify account.

Published: 22 May 2023 | Cref: TEC9141795 | Last Updated:29 Sep 2023