Explains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.

Published: 13 May 2020 | Cref: TEC7270832 | Last Updated:27 Apr 2022

Explains why users with spaces in their network account names will be prevented from accessing the Internet via RM SafetyNet proxy servers.

Published: 29 May 2020 | Cref: TEC7312071 | Last Updated:12 May 2022

Explains why the Google audit log reports many 'Password change' events for RM Unify users.

Published: 02 Sep 2022 | Cref: TEC8740914 | Last Updated:14 Sep 2022

Describes methods of locking RM Unify accounts and preventing the users from logging in.

Published: 14 Aug 2013 | Cref: TEC3445297 | Last Updated:11 Nov 2024

"PRIMARYTSAFAILEDPROCESSING Active Directory Services ...

Explains the cause of Audit log error "PRIMARYTSAFAILEDPROCESSING... Active Directory Services through an Exception".

Published: 06 Jan 2021 | Cref: TEC7553803 | Last Updated:29 Sep 2022

RM Unify Audit log error "The requested Username cannot be ...

... cause of Audit log error "The requested Username cannot be used as there is already an AD User account with this name but with a different role".

Published: 05 Jun 2020 | Cref: TEC7323967 | Last Updated:09 Jun 2022

Explains why RM Unify no longer accepts authentication of Microsoft 365 accounts via the IMAP protocol.

Published: 09 Aug 2018 | Cref: TEC6388830 | Last Updated:23 Jul 2024

Explains why some staff users get RM Unify accounts unexpectedly provisioned when they have left the school and have been deleted from the Arbor MIS.

Published: 14 Sep 2022 | Cref: TEC8707934 | Last Updated:04 Oct 2024

Explains why Chromebook users can be repeatedly prompted to sign in to RM Unify.

Published: 17 May 2022 | Cref: TEC8524419 | Last Updated:17 May 2022

Explains how the grace period and restore functionality works within RM Unify and how to apply them to MIS-provisioned user accounts.

Published: 23 Aug 2021 | Cref: TEC8070839 | Last Updated:18 Sep 2023