Explains how to upgrade an existing installation of Network Agent v1 to v2.

Published: 15 May 2023 | Cref: TEC9126101 | Last Updated:04 Aug 2023

Explains the MIS linking behaviour when an RM Unify account has its MIS ID updated via a CSV file upload and how to prevent auto-linking if required.

Published: 31 Oct 2016 | Cref: TEC5341484 | Last Updated:05 Jan 2023

Explains why Chromebook users can be repeatedly prompted to sign in to RM Unify.

Published: 17 May 2022 | Cref: TEC8524419 | Last Updated:17 May 2022

Details the requirements and behaviour of changing RM Unify user email addresses in bulk.

Published: 17 Mar 2022 | Cref: TEC8279830 | Last Updated:13 Mar 2023

Gives details of CSV file format to ensure that users are provisioned into RM Unify as expected.

Published: 24 May 2013 | Cref: TEC3274284 | Last Updated:11 Apr 2023

Explains why the Google audit log reports many 'Password change' events for RM Unify users.

Published: 02 Sep 2022 | Cref: TEC8740914 | Last Updated:14 Sep 2022

Explains why some staff users get RM Unify accounts unexpectedly provisioned when they have left the school and have been deleted from the Arbor MIS.

Published: 14 Sep 2022 | Cref: TEC8707934 | Last Updated:04 Oct 2024

Explains why RM Unify no longer accepts authentication of Microsoft 365 accounts via the IMAP protocol.

Published: 09 Aug 2018 | Cref: TEC6388830 | Last Updated:23 Jul 2024

"PRIMARYTSAFAILEDPROCESSING Active Directory Services ...

Explains the cause of Audit log error "PRIMARYTSAFAILEDPROCESSING... Active Directory Services through an Exception".

Published: 06 Jan 2021 | Cref: TEC7553803 | Last Updated:29 Sep 2022

Explains why an error message "You can't save at this time as you have one or more validation errors to resolve.

Published: 27 Feb 2019 | Cref: TEC6688793 | Last Updated:09 Mar 2023