Details the process required to unfederate your existing Microsoft 365 domain and prepare the users within for federation to RM Unify.

Published: 13 Aug 2013 | Cref: TEC3426861 | Last Updated:10 Apr 2024

Details the requirements and behaviour of changing RM Unify user email addresses in bulk.

Published: 17 Mar 2022 | Cref: TEC8279830 | Last Updated:13 Mar 2023

Describes how to change the 'userprincipalname' domain suffix of new and existing users with RM Unify vanilla network user provisioning.

Published: 21 Dec 2021 | Cref: TEC8277645 | Last Updated:09 Jan 2023

Explains why users see a looping 'Pick an account' popup, or sign in box, possibly with an "Oops, something went wrong.

Published: 11 Feb 2019 | Cref: TEC6654673 | Last Updated:04 Jan 2023

Gives details of CSV file format to ensure that users are provisioned into RM Unify as expected.

Published: 24 May 2013 | Cref: TEC3274284 | Last Updated:11 Apr 2023

Details the requirements and behaviour of the MIS-sourced user rename functionality, which is available to RM Unify super admins.

Published: 21 Aug 2019 | Cref: TEC6902586 | Last Updated:08 Sep 2022

Explains the MIS linking behaviour when an RM Unify account has its MIS ID updated via a CSV file upload and how to prevent auto-linking if required.

Published: 31 Oct 2016 | Cref: TEC5341484 | Last Updated:05 Jan 2023

Explains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.

Published: 13 May 2020 | Cref: TEC7270832 | Last Updated:27 Apr 2022

Explains why users with spaces in their network account names will be prevented from accessing the Internet via RM SafetyNet proxy servers.

Published: 29 May 2020 | Cref: TEC7312071 | Last Updated:12 May 2022

Explains why an RM Unify account might show an unexpectedly recent Last Updated timestamp when viewed in the Management Console.

Published: 23 Aug 2021 | Cref: TEC8073275 | Last Updated:06 Sep 2022