Details the requirements and behaviour of changing RM Unify user email addresses in bulk.

Published: 17 Mar 2022 | Cref: TEC8279830 | Last Updated:13 Mar 2023

Gives details of CSV file format to ensure that users are provisioned into RM Unify as expected.

Published: 24 May 2013 | Cref: TEC3274284 | Last Updated:11 Apr 2023

Explains the MIS linking behaviour when an RM Unify account has its MIS ID updated via a CSV file upload and how to prevent auto-linking if required.

Published: 31 Oct 2016 | Cref: TEC5341484 | Last Updated:05 Jan 2023

Explains how an RM Unify super admin can prepare user accounts to reuse or reclaim a Google Workspace email address previously assigned to a different ...

Published: 07 Jun 2019 | Cref: TEC6793412 | Last Updated:13 Jun 2022

Details the process required to unfederate your existing Microsoft 365 domain and prepare the users within for federation to RM Unify.

Published: 13 Aug 2013 | Cref: TEC3426861 | Last Updated:10 Apr 2024

Details the requirements and behaviour of the MIS-sourced user rename functionality, which is available to RM Unify super admins.

Published: 21 Aug 2019 | Cref: TEC6902586 | Last Updated:08 Sep 2022

Explains why an error message "You can't save at this time as you have one or more validation errors to resolve.

Published: 27 Feb 2019 | Cref: TEC6688793 | Last Updated:09 Mar 2023

Explains why an RM Unify account might show an unexpectedly recent Last Updated timestamp when viewed in the Management Console.

Published: 23 Aug 2021 | Cref: TEC8073275 | Last Updated:06 Sep 2022

Explains how to upgrade an existing installation of Network Agent v1 to v2.

Published: 15 May 2023 | Cref: TEC9126101 | Last Updated:04 Aug 2023

Explains the cause of the Audit log error "OBJECTNOTFOUND: User: A user with the specified ID could not be found".

Published: 17 Sep 2021 | Cref: TEC8089036 | Last Updated:20 Sep 2022