RM Logo
Technical Rating: 
Support Home PageSupport
Print This PagePrint This Page
Add to 'My Library' Add to 'My Library'

How staff accounts in RM Unify can reset students' passwords
Published Date : 13 May 2020   Last Updated : 03 Oct 2024   Content Ref: TEC7270832  


Operating System(none)
Part No(none)
SummaryExplains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.



Symptoms

It is possible for all Teaching Staff and Non-Teaching Staff users to reset the RM Unify password for a Student account, regardless of how that Student account has been provisioned - via MIS Sync, AD Sync, or manual creation/CSV file.


Procedure

  1. Log on to RM Unify as a Teaching Staff or Non-Teaching Staff user.
  2. Click the Management Console link on the top task bar - this should open the Users page.
Image showing the Management Console link

  1. Find the student user on the page, or use the filters to search for the student user.
  2. On the far right, click Actions (as shown in the image below) and click 'Change password'.
Image showing 'Change password'

  1. Enter a new password - the password must be at least four characters long.
  2. Confirm the new password.
  3. Choose whether you wish to force the user to change their password after they have logged on - leave the 'User must change their password' box ticked if so - and click Save.
Image showing Save


Possible Issues

  • RM Unify AD Sync: For student users provisioned this way, resetting their password via the Management Console will not sync to the network. The network will still have the 'old' password. To resolve, the student user simply needs to reset their network password in order to sync that back to RM Unify.
  • RM Unify Network Provisioning: Once the password has been changed in the Management Console, this will sync back down to the network, keeping them in sync.


FEEDBACK
Did the information in this article help answer your question?
 Yes
 No
Please add any comments about this article in the box below. If you answered No then it is important you tell us why so that we can change the article if required. We can only respond if you log in to the RM Support website or provide your contact details. Note: If you need help with a technical query, please log a call online or telephone our support team.
Thank you for your feedback, which is sent directly to the RM Knowledge team. We address every message received with the intention of improving our Knowledge Library articles. If you have an unresolved technical issue, please contact RM Support.


If this article has not helped provide a solution then it is also possible to log a call...



Document Keywords: passwords, resetting, password change, changing, reset, update, updating, pass word, resets, updates, pupil, users, TEC7270832


Please read - important disclaimer information.
http://www.rm.com/_RMVirtual/Includes/csredirect.asp?cref=&title=Standard Content Disclaimer


Top Of PageTop of page