This article will provide some help and advice to users accessing the RM Training Academy.

Published: 01 Apr 2019 | Cref: TEC6813386 | Last Updated:05 Jun 2023

Explains why the RM Unify admin may see the "Unexpected error" message and how to address this issue.

Published: 21 Jul 2023 | Cref: TEC9256942 | Last Updated:21 Jul 2023

Describes the options for user account transfers between RM Unify establishments.

Published: 02 Feb 2018 | Cref: TEC6086591 | Last Updated:20 Sep 2023

Background content for RM_Unify_AD_Sync_v4_for_CC4_Release_Note.pdf

Published: 26 Mar 2020 | Cref: MDL7276310 | Last Updated:27 Mar 2020

Explains why users are presented with a Windows Security authentication window when using RM Unify SSO URL.

Published: 16 Sep 2016 | Cref: TEC5311297 | Last Updated:09 Dec 2022

Explains why one or more users do not provision via AD Sync.

Published: 17 Jun 2016 | Cref: TEC5212534 | Last Updated:09 Dec 2022

Describes an issue relating to the year of entry of RM Unify student user accounts that get created in advance of them starting at the school.

Published: 07 Jun 2018 | Cref: TEC6268715 | Last Updated:05 Jan 2023

Details the steps to be followed when enabling RM Unify MIS Sync for Juniper Horizons.

Published: 12 Sep 2019 | Cref: TEC6949609 | Last Updated:22 Dec 2022

Explains why users see an error accessing the school Microsoft SharePoint site.

Published: 09 Oct 2013 | Cref: TEC3501596 | Last Updated:31 Jan 2023

Details why you may see a Parent group in Google Workspace when federating to RM Unify, despite no Parent accounts being present in Google Workspace.

Published: 13 Jul 2018 | Cref: TEC6306318 | Last Updated:09 Mar 2023