Details some data validation requirements and troubleshooting tips for the Groupcall Xporter used for RM Unify MIS Sync.

Published: 04 Jun 2015 | Cref: TEC4563800 | Last Updated:17 May 2023

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

Published: 27 Nov 2018 | Cref: TEC6543087 | Last Updated:12 May 2023

Details an uncommon error which an authorised user may see when changing another user's password in the RM Unify Management Console.

Published: 28 Apr 2021 | Cref: TEC7860940 | Last Updated:03 May 2023

Outlines the process of linking MIS records to RM Unify user accounts.

Published: 18 Jan 2021 | Cref: TEC7674490 | Last Updated:03 May 2023

Details the process of updating the first name, last name, display name or role of a CSV/manually created RM Unify user account

Published: 19 Mar 2020 | Cref: TEC7229825 | Last Updated:02 May 2023

Explains why the same user change events are repeated in the RM Unify User Audit log.

Published: 22 Apr 2021 | Cref: TEC7853135 | Last Updated:02 May 2023

Explains why a user may get prompted with an authentication box when browsing the Internet after a network password change.

Published: 23 Mar 2018 | Cref: TEC6169503 | Last Updated:02 May 2023

Details why a student user may see the message "You're missing out! Ask your admin to enable Microsoft Teams" when trying to access Microsoft Teams.

Published: 19 Mar 2020 | Cref: TEC7270438 | Last Updated:02 May 2023

"PRIMARYTSAFAILEDPROCESSING CC4 was unable to update User ...

Explains the cause of RM Unify Audit log error "PRIMARYTSAFAILEDPROCESSING... CC4 was unable to update User Properties.".

Published: 20 Apr 2021 | Cref: TEC7845452 | Last Updated:02 May 2023

Details an issue with installing CC4 UEV on a network with RM Unify AD Sync, which may result in disabling all RM Unify accounts.

Published: 18 Dec 2018 | Cref: TEC6583553 | Last Updated:02 May 2023