Explains why you see an error "Username cannot be changed by CSV upload" displayed when you upload a .csv file in RM Unify.

Published: 03 Nov 2014 | Cref: TEC4196474 | Last Updated:04 Oct 2024

Support note for the Satchel One app in the RM Unify App Library.

Published: 04 Dec 2017 | Cref: TEC5856167 | Last Updated:16 Apr 2024

Provides answers to the common questions regarding RM Unify MIS Sync.

Published: 24 Nov 2017 | Cref: TEC5983537 | Last Updated:10 Apr 2024

Explains how to change the Microsoft 365 domain federated with RM Unify.

Published: 18 Oct 2013 | Cref: TEC3500833 | Last Updated:03 Jul 2024

Details on RM Unify Group Sync for Google Groups.

Published: 24 Sep 2025 | Cref: TEC10344535 | Last Updated:29 Sep 2025

Explains the expected behaviour when accessing locally installed Office desktop apps when you have an Microsoft 365 domain federated to RM Unify.

Published: 16 Feb 2018 | Cref: TEC6099702 | Last Updated:03 Oct 2024

Details the RM Unify Multi Factor Authentication solution.

Published: 04 Dec 2017 | Cref: TEC5941143 | Last Updated:28 Feb 2024

Explains why the AD Sync Config tool does not display Year of Entry (YOE) on a CC4 network.

Published: 24 May 2016 | Cref: TEC5175742 | Last Updated:04 Oct 2024

Covers the issue of Teaching Staff in MIS coming through to RM Unify as Non-Teaching Staff and how to resolve.

Published: 12 Nov 2019 | Cref: TEC7066664 | Last Updated:21 Apr 2026

Explains the expected behaviour when accessing locally installed Office desktop apps when you have an Microsoft 365 domain federated to RM Unify.

Published: 16 Feb 2018 | Cref: TEC6099702 | Last Updated:28 Jun 2024