RM Logo
Technical Rating: 
Support Home PageSupport
Print This PagePrint This Page
Add to 'My Library' Add to 'My Library'

Expected behaviour of Office desktop apps with an RM Unify federated Microsoft 365 account
Published Date : 16 Feb 2018   Last Updated : 28 Jun 2024   Content Ref: TEC6099702  





Symptoms

You have an Microsoft® 365™ domain federated to RM Unify and users with Microsoft 365 accounts and mailboxes.

You also have locally installed Microsoft Office apps (Excel, Word etc.) on your network devices.

You may or may not have RM Unify device single sign-on (SSO) enabled for your network.



Cause

There are two key points
  1. RM Unify does not sign users in to locally installed Office desktop apps in any automatic way, even with SSO enabled. RM Unify SSO is for single sign-in to RM Unify and any apps installed to RM Unify.
  2. Once a user has signed in to an Office desktop app, they should stay signed in that device, including through reboots and logoffs, until their credentials change.


Requirements

The expected behaviour is that users will need to manually sign in to their Office desktop apps using their Microsoft 365 account.


Procedure

How to manually sign in to an Office desktop app
  1. Launch the Office desktop app.
  2. Click File, Account, 'Sign in'.
  3. When users sign in, they will get a slightly different experience, depending on their version of Office:
    • The Office 2013 sign in dialogues are Microsoft branded, but beneath the surface RM Unify processes the account authentication.
    • The Office 2016 sign in experience initially displays a Microsoft window requesting an email address. Once a federated email address is entered, the user will be taken to the RM Unify login page to authenticate.

Persistence of the user's sign in

When a user signs in to an Office desktop app, an entry is created in Windows Credential Manager. It is these credentials which are used to sign in to Office apps the next time that user logs on to that device.

Access Windows Credential Manager by clicking Control Panel, User Accounts, Credential Manager.

The image below shows the credential entry that was saved after signing in to Office 2013.

Note: The persistence level of this credential is 'Local computer', so it will not roam between different computers.

Image showing the credential entry


Possible Issues

Microsoft has noted an issue with the Credential Manager approach when using third party federated identity providers (such as RM Unify) and have provided an update to help improve the user experience: https://support.microsoft.com/en-gb/kb/2913639.


Other Useful Articles

Why should you provide credentials to open a document in Microsoft Office desktop applications in Microsoft 365 (TEC3761002)

FEEDBACK
Did the information in this article help answer your question?
 Yes
 No
Please add any comments about this article in the box below. If you answered No then it is important you tell us why so that we can change the article if required. We can only respond if you log in to the RM Support website or provide your contact details. Note: If you need help with a technical query, please log a call online or telephone our support team.
Thank you for your feedback, which is sent directly to the RM Knowledge team. We address every message received with the intention of improving our Knowledge Library articles. If you have an unresolved technical issue, please contact RM Support.


If this article has not helped provide a solution then it is also possible to log a call...



Document Keywords: desktop apps, office desktop, o365, TEC6099702, m365


Please read - important disclaimer information.
http://www.rm.com/_RMVirtual/Includes/csredirect.asp?cref=&title=Standard Content Disclaimer


Top Of PageTop of page