Explains why parent accounts may receive the error message "Sorry but your account has been deleted" when trying to log on to RM Unify.

Published: 16 May 2019 | Cref: TEC6788842 | Last Updated:01 Sep 2023

Provides guidance on how to manage Groupcall Xporter on a new or upgraded SIMS server.

Published: 17 Apr 2019 | Cref: TEC6761110 | Last Updated:02 May 2023

Explains why the RM Unify AD Sync Configuration tool may fail to register your establishment, or fail to upload new or changed users.

Published: 17 Apr 2019 | Cref: TEC6760913 | Last Updated:13 Mar 2023

Explains why clicking a Google Workspace tile from the RM Unify launch pad redirects the user to the Google account picker page.

Published: 12 Apr 2019 | Cref: TEC6760656 | Last Updated:27 Apr 2023

Explains why clicking 'Sign In' from www.google.co.uk can sometimes result in the user being directed to the RM Unify sign in page.

Published: 12 Apr 2019 | Cref: TEC6760436 | Last Updated:18 Aug 2023

Details the issue of being logged out of RM Unify if you exceed the maximum number of attempts at entering the multi-factor authentication codes for ...

Published: 12 Apr 2019 | Cref: TEC6730459 | Last Updated:23 Sep 2022

Explains why an RM Unify administrator may see an error "Invalid Link" when trying to delegate admin rights to another establishment.

Published: 12 Apr 2019 | Cref: TEC6704532 | Last Updated:20 Sep 2022

This article will provide some help and advice to users accessing the RM Training Academy.

Published: 01 Apr 2019 | Cref: TEC6813386 | Last Updated:05 Jun 2023

Explains why an error message "You can't save at this time as you have one or more validation errors to resolve.

Published: 27 Feb 2019 | Cref: TEC6688793 | Last Updated:09 Mar 2023

Explains why users see a looping 'Pick an account' popup, or sign in box, possibly with an "Oops, something went wrong.

Published: 11 Feb 2019 | Cref: TEC6654673 | Last Updated:04 Jan 2023