Explains how the grace period and restore functionality works within RM Unify and how to apply them to MIS-provisioned user accounts.

Published: 23 Aug 2021 | Cref: TEC8070839 | Last Updated:18 Sep 2023

Explains why RM Unify no longer accepts authentication of Microsoft 365 accounts via the IMAP protocol.

Published: 09 Aug 2018 | Cref: TEC6388830 | Last Updated:23 Jul 2024

Describes an issue relating to the year of entry of RM Unify student user accounts that get created in advance of them starting at the school.

Published: 07 Jun 2018 | Cref: TEC6268715 | Last Updated:04 Oct 2024

Explains why RM Unify AD Sync assigns the wrong email address to an RM Unify user account.

Published: 14 Sep 2022 | Cref: TEC8709355 | Last Updated:04 Oct 2024

Describes methods of locking RM Unify accounts and preventing the users from logging in.

Published: 14 Aug 2013 | Cref: TEC3445297 | Last Updated:10 Nov 2022

Explains why some existing RM Unify users with existing Microsoft 365 (M365) accounts are showing as New instead of Existing in the user matching ...

Published: 26 Apr 2023 | Cref: TEC8899312 | Last Updated:04 Oct 2024

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is ...

Published: 27 May 2016 | Cref: TEC5181451 | Last Updated:18 Jun 2025

Explains how staff users can edit their own display names from the RM Unify default.

Published: 09 Jun 2017 | Cref: TEC5730647 | Last Updated:04 Oct 2024

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Published: 14 Dec 2015 | Cref: TEC4871788 | Last Updated:04 Oct 2024

Explains why RM Unify users may be unable to sign in to Chromebooks.

Published: 11 Sep 2017 | Cref: TEC5836745 | Last Updated:04 Oct 2024