Describes methods of locking RM Unify accounts and preventing the users from logging in.

Published: 14 Aug 2013 | Cref: TEC3445297 | Last Updated:11 Nov 2024

Explains why clicking a Google Workspace tile from the RM Unify launch pad redirects the user to the Google account picker page.

Published: 12 Apr 2019 | Cref: TEC6760656 | Last Updated:27 Apr 2023

Explains why teaching staff users appear in RM Unify as non-teaching staff when using MIS Sync.

Published: 30 May 2018 | Cref: TEC6262626 | Last Updated:29 Sep 2025

Explains why an RM Schoolboard tile directs users to a different site than the expected.

Published: 06 Sep 2019 | Cref: TEC6943349 | Last Updated:04 Oct 2024

Explains the cause of the Audit log error "OBJECTNOTFOUND: User: A user with the specified ID could not be found".

Published: 17 Sep 2021 | Cref: TEC8089036 | Last Updated:20 Sep 2022

Explains why some existing RM Unify users with existing Microsoft 365 (M365) accounts are showing as New instead of Existing in the user matching ...

Published: 26 Apr 2023 | Cref: TEC8899312 | Last Updated:04 Oct 2024

Explains why users may be redirected to the RM Unify Sign In page when browsing to the RM Unify SSO URL.

Published: 16 Sep 2016 | Cref: TEC5311228 | Last Updated:08 Oct 2024

RM Unify Audit log error "The requested Username cannot be ...

... cause of Audit log error "The requested Username cannot be used as there is already an AD User account with this name but with a different role".

Published: 05 Jun 2020 | Cref: TEC7323967 | Last Updated:09 Jun 2022

Explains why RM Unify AD Sync may stop uploading users.

Published: 29 May 2014 | Cref: TEC3905787 | Last Updated:26 May 2023

Explains why you are unable to edit the Active Directory (AD) filter called Users on RM Unify AD Sync Service.

Published: 28 May 2014 | Cref: TEC3921295 | Last Updated:04 Oct 2024