Information for RM EasyLink customers
Information for 3rd Party ISPs & Broadband
Suppliers
This section is intended to provide Internet Service Provider (ISP)
information to RM EasyLink customers.
If RM IfL is your Internet Service Provider, all of the required
services detailed in the Installation Prerequisites section (with the
exception of CLIP) can be supplied by IFL. To arrange for the
activation of these services, please complete the Fax Back form
provided with your EasyLink documentation. If you have ordered an
EasyLink Installation service from RM, you will be contacted by your
Installations project co-ordinator.
If your ISP is NOT RM IfL, you should contact them BEFORE your
planned installation date to set up the services detailed in the EasyLink
Installation Prerequisites section. You may choose to use the
EasyLink Fax Back form or refer your ISP to the Information for 3rd
Party ISPs & Broadband Suppliers section below.
RM cannot guarantee that access to the EasyLink web server will be
possible using all internet connections provided by 3rd
party Internet Service Providers. As such, RM cannot be responsible
for any incompatibility between RM EasyLink and a non-RM ISP system.
Customers who use DIALnet as their Internet Service Provider should
note that access to the EasyLink web server using DIALnet’s filtered
Internet service is not possible. DIALnet also provide a filtered
service that will allow access to the EasyLink web server.
The information in this section is intended for Internet Service
Providers and Broadband suppliers who have received a request from an
establishment (school or college) to configure services for RM
EasyLink.
What is RM EasyLink?
RM EasyLink is a secure website hosted on one of the establishment’s
servers.
What services need to be established to allow EasyLink to work?
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Port 443
Port 443 on the firewall must be open in both directions to allow
secure traffic through.
An additional DNS address record for the site.
This will normally be in the format folders.<establishment-domain-name>
and will map to the IP address of the establishment’s EasyLink
server, or to the external IP address of their multi-homed proxy or
firewall server.
Where private IP addresses are in use behind the ISP’s
firewall, or Network Address Translation (NAT) is enabled at the
establishment’s router, a static public facing IP address will
need to be configured for address translation at the firewall or
router.
Router DialBack support to enable the line to be raised by the
ISP. (Non-permanent connections only).
Router DialBack support needs to be configured to allow the line
to be raised when requests for the website are received. This will
prevent any call charges being incurred by the Internet Service
Provider. For example, this can be achieved with ISDN dial-up
connections using the CLIP protocol on the ISDN line, DialBack
configuration on the router and the use of a radius server.
Static IP on the external interface of the establishments’
router.
EasyLink will not operate with DHCP routers.
Should you require any additional information or wish to ask a
specific question regarding the configuration of EasyLink services,
you can send an email to ispinfo@rm.com |