Provides steps to block/unblock users in Microsoft 365.

Published: 27 May 2016 | Cref: TEC5030148 | Last Updated:16 Apr 2024

RM Unify Audit log error "The requested Username cannot be ...

... cause of Audit log error "The requested Username cannot be used as there is already an AD User account with this name but with a different role".

Published: 05 Jun 2020 | Cref: TEC7323967 | Last Updated:04 Oct 2024

Explains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.

Published: 13 May 2020 | Cref: TEC7270832 | Last Updated:03 Oct 2024

... why you may see a Parent group in Google Workspace when federating to RM Unify, despite no Parent accounts being present in Google Workspace.

Published: 13 Jul 2018 | Cref: TEC6306318 | Last Updated:04 Oct 2024

User-defined smart-lists are not displayed in the CC4 RM ...

Describes the best practice to avoid issues with user-defined smart-lists.

Published: 09 Jul 2012 | Cref: TEC2741440 | Last Updated:04 Oct 2024

Explains why users see a looping 'Pick an account' popup, or sign in box, possibly with an "Oops, something went wrong.

Published: 11 Feb 2019 | Cref: TEC6654673 | Last Updated:04 Jan 2023

Explains the expected behaviour for Microsoft 365 accounts and mailboxes on your RM Unify federated domain.

Published: 14 Aug 2017 | Cref: TEC5826454 | Last Updated:07 Feb 2023

RM Unify Network Provisioning - Users moving between RM ...

Describes the expected behaviour when one or more users move between RM Unify establishments sharing the same Active Directory and configured for ...

Published: 19 Aug 2022 | Cref: TEC8709453 | Last Updated:22 May 2023

Details on the admin rights available for users within RM Unify.

Published: 18 Apr 2018 | Cref: TEC6174669 | Last Updated:05 Mar 2025

Describes how to change the 'userprincipalname' domain suffix of new and existing users with RM Unify vanilla network user provisioning.

Published: 21 Dec 2021 | Cref: TEC8277645 | Last Updated:23 Jul 2024