Explains how to link new AD users to existing RM Unify users.

Published: 19 Jan 2015 | Cref: TEC4061769 | Last Updated:07 Apr 2026

Details why you may see a Parent group in Google Workspace when federating to RM Unify, despite no Parent accounts being present in Google Workspace.

Published: 13 Jul 2018 | Cref: TEC6306318 | Last Updated:09 Mar 2023

Explains why RM Unify will put all your N1, N2 and Reception users into the same groups.

Published: 13 Jul 2022 | Cref: TEC8650119 | Last Updated:13 Jul 2022

Details on the admin rights available for users within RM Unify.

Published: 18 Apr 2018 | Cref: TEC6174669 | Last Updated:14 Feb 2023

Details why the count of 'MIS records not matched to an RM Unify user' may increase despite no apparent action by the RM Unify administrator.

Published: 21 Jan 2020 | Cref: TEC7149442 | Last Updated:13 Mar 2023

Outlines the process of adding users to existing teams in Microsoft Teams and assigning polices for RM Unify schools.

Published: 08 Dec 2020 | Cref: TEC7640587 | Last Updated:09 Jan 2023

Explains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.

Published: 13 May 2020 | Cref: TEC7270832 | Last Updated:27 Apr 2022

Outlines the process of adding users to existing teams in Microsoft Teams and assigning polices for non RM Unify schools.

Published: 08 Dec 2020 | Cref: TEC7640266 | Last Updated:10 Jan 2023

User profile service fails logon with an error "The User ...

Provides a workaround for the issue of logon failing as the user does not have a cached profile on the Windows 10 computer.

Published: 13 Sep 2019 | Cref: TEC6967085 | Last Updated:06 Sep 2022

How to reset user profiles in Community Connect 4

Resetting user profiles within the RM Management Console in Community Connect 4.

Published: 23 Feb 2002 | Cref: TEC8153 | Last Updated:30 Jan 2023