Details an issue with installing CC4 UEV on a network with RM Unify AD Sync, which may result in disabling all RM Unify accounts.

Published: 18 Dec 2018 | Cref: TEC6583553 | Last Updated:02 May 2023

Provides guidance on how to manage Groupcall Xporter on a new or upgraded SIMS server.

Published: 17 Apr 2019 | Cref: TEC6761110 | Last Updated:02 May 2023

Explains how to resolve the error message "AADSTS7000112: Application (Microsoft Teams) is disabled." when users sign in to the Teams desktop app.

Published: 15 Apr 2021 | Cref: TEC7833074 | Last Updated:02 May 2023

Explains why clicking a Google Workspace tile from the RM Unify launch pad redirects the user to the Google account picker page.

Published: 12 Apr 2019 | Cref: TEC6760656 | Last Updated:27 Apr 2023

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Published: 14 Dec 2015 | Cref: TEC4871788 | Last Updated:26 Apr 2023

Lists the AD attributes uploaded by RM Unify AD Sync and the fields populated in Microsoft 365 when user provisioning is through RM Unify.

Published: 24 Aug 2015 | Cref: TEC4699981 | Last Updated:26 Apr 2023

Explains why some existing RM Unify users with existing Microsoft 365 (M365) accounts are showing as New instead of Existing in the user matching ...

Published: 26 Apr 2023 | Cref: TEC8899312 | Last Updated:26 Apr 2023

Explains how to configure RM Unify MFA with trusted IP ranges so that MFA is bypassed on devices in the trusted range.

Published: 30 Jun 2022 | Cref: TEC8637174 | Last Updated:20 Apr 2023

RM Unify Audit log error "The requested username cannot be ...

Explains the cause of the RM Unify Audit log error "The requested Username cannot be used as there is already a managed AD user account with this name.".

Published: 26 Feb 2021 | Cref: TEC7739377 | Last Updated:20 Apr 2023

Explains why you are unable to delete an email address value for an RM Unify user.

Published: 24 Nov 2014 | Cref: TEC3940738 | Last Updated:18 Mar 2022