"PRIMARYTSAFAILEDPROCESSING User update failed." error ...

Explains the cause of RM Unify Audit log error "User update failed.".

Published: 13 Aug 2021 | Cref: TEC8058662 | Last Updated:11 Jan 2023

Explains why Chromebook users are continually returned to the Chromebook sign in page after entering sign in credentials.

Published: 09 Mar 2021 | Cref: TEC7753969 | Last Updated:14 Mar 2023

Explains why the Office attribute in Microsoft 365 does not show the student's actual year of entry.

Published: 11 Sep 2014 | Cref: TEC4091222 | Last Updated:10 Mar 2023

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

Published: 27 Nov 2018 | Cref: TEC6543087 | Last Updated:12 May 2023

Explains why you see an error "The username is already in use by another user in your establishment" when you upload a .csv file in RM Unify.

Published: 06 Feb 2019 | Cref: TEC6612676 | Last Updated:18 May 2023

Details some data validation requirements and troubleshooting tips for the Groupcall Xporter used for RM Unify MIS Sync.

Published: 04 Jun 2015 | Cref: TEC4563800 | Last Updated:17 May 2023

RM Unify Network Provisioning - Glow user transfers within ...

Describes the expected Glow user transfer behaviour within a multi-school RM Unify Network Provisioning.

Published: 16 Jun 2020 | Cref: TEC7328916 | Last Updated:22 May 2023

Explains why you see an error "Username cannot be changed by CSV upload" displayed when you upload a .csv file in RM Unify.

Published: 03 Nov 2014 | Cref: TEC4196474 | Last Updated:26 May 2023

Explains why some staff users get RM Unify accounts unexpectedly provisioned when they have left the school and have been deleted from the Arbor MIS.

Published: 14 Sep 2022 | Cref: TEC8707934 | Last Updated:14 Sep 2022

Details the issue of being logged out of RM Unify if you exceed the maximum number of attempts at entering the multi-factor authentication codes for ...

Published: 12 Apr 2019 | Cref: TEC6730459 | Last Updated:23 Sep 2022