Support note for the Satchel One app in the RM Unify App Library.

Published: 04 Dec 2017 | Cref: TEC5856167 | Last Updated:16 Apr 2024

Provides answers to the common questions regarding RM Unify MIS Sync.

Published: 24 Nov 2017 | Cref: TEC5983537 | Last Updated:10 Apr 2024

Contains information regarding the support level for Microsoft 365 via RM Unify and also explains how to resolve some common issues.

Published: 04 Mar 2014 | Cref: NWS3442877 | Last Updated:29 Sep 2025

Troubleshooting with RM Unify Network Provisioning

Provides general troubleshooting information.

Published: 17 Oct 2019 | Cref: TEC6904987 | Last Updated:11 Sep 2025

Describes what the 'resync' feature does and how to use it.

Published: 19 May 2017 | Cref: TEC5694616 | Last Updated:04 Oct 2024

Details the RM Unify Multi Factor Authentication solution.

Published: 04 Dec 2017 | Cref: TEC5941143 | Last Updated:28 Feb 2024

Explains how to change the Microsoft 365 domain federated with RM Unify.

Published: 18 Oct 2013 | Cref: TEC3500833 | Last Updated:03 Jul 2024

Explains why you see an error "Username cannot be changed by CSV upload" displayed when you upload a .csv file in RM Unify.

Published: 03 Nov 2014 | Cref: TEC4196474 | Last Updated:04 Oct 2024

Explains the expected behaviour when accessing locally installed Office desktop apps when you have an Microsoft 365 domain federated to RM Unify.

Published: 16 Feb 2018 | Cref: TEC6099702 | Last Updated:03 Oct 2024

Explains the expected behaviour when accessing locally installed Office desktop apps when you have an Microsoft 365 domain federated to RM Unify.

Published: 16 Feb 2018 | Cref: TEC6099702 | Last Updated:28 Jun 2024