Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you click any Microsoft 365 app tile from ...

Published: 19 May 2021 | Cref: TEC7825994 | Last Updated:03 Oct 2024

Provides steps to block/unblock users in Microsoft 365.

Published: 27 May 2016 | Cref: TEC5030148 | Last Updated:03 Oct 2024

Explains why the RM Unify Management Console may not display the year group for one or more students.

Published: 09 Jul 2014 | Cref: TEC3936052 | Last Updated:03 Oct 2024

Explains why users may experience issues accessing third-party apps via RM Unify when using an 'old' or superseded browser version.

Published: 13 May 2020 | Cref: TEC7298947 | Last Updated:03 Oct 2024

Provides steps to configure Groupcall Xporter for Facility CMIS.

Published: 17 May 2017 | Cref: TEC5695710 | Last Updated:03 Oct 2024

Explains how to change your credentials on a saved password app in RM Unify.

Published: 18 May 2017 | Cref: TEC5702614 | Last Updated:03 Oct 2024

Explains why registration fails with log error "System.ServiceModel.ProtocolException" and how to resolve it.

Published: 15 Jul 2015 | Cref: TEC4648870 | Last Updated:03 Oct 2024

Details the security and data risks involved in reusing an existing AD account for a new user when Microsoft 365 is federated to RM Unify.

Published: 19 Feb 2015 | Cref: TEC4409412 | Last Updated:03 Oct 2024

Details a known issue where RM Unify accounts continue to be displayed, despite having their super admin rights revoked.

Published: 23 Mar 2021 | Cref: TEC7795037 | Last Updated:03 Oct 2024

Explains why an error message "ERROR,"GetIdentity","The email id of the user selected to send to Unify does not match the required format."" is ...

Published: 11 Mar 2021 | Cref: TEC7747525 | Last Updated:03 Oct 2024