Explains how staff users can edit their own display names from the RM Unify default.

Published: 09 Jun 2017 | Cref: TEC5730647 | Last Updated:17 May 2023

Explains why an RM Schoolboard tile directs users to a different site than the expected.

Published: 06 Sep 2019 | Cref: TEC6943349 | Last Updated:04 Oct 2024

Explains why RM Unify AD Sync may stop uploading users.

Published: 29 May 2014 | Cref: TEC3905787 | Last Updated:26 May 2023

Explains why a change of AD username may not result in a change to the user's email address.

Published: 18 Jul 2014 | Cref: TEC4024768 | Last Updated:04 Oct 2024

Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.

Published: 06 Nov 2023 | Cref: TEC9448926 | Last Updated:06 Nov 2023

Explains why users may see the "This account cannot be accessed because the domain is incorrectly configured" error message when trying to access a ...

Published: 03 May 2017 | Cref: TEC5678165 | Last Updated:30 Sep 2022

Advice on troubleshooting RM Unify Password Filter on RM Unify if users get the error message "Having trouble signing in?".

Published: 11 Oct 2013 | Cref: TEC3432418 | Last Updated:29 Oct 2024

Explains why users may be redirected to the RM Unify Sign In page when browsing to the RM Unify SSO URL.

Published: 16 Sep 2016 | Cref: TEC5311228 | Last Updated:08 Oct 2024

Explains why one or more users are presented with a Microsoft authentication prompt when accessing the Internet with UBF.

Published: 16 Oct 2023 | Cref: TEC9401141 | Last Updated:17 Oct 2023

Explains the expected behaviour when accessing locally installed Office desktop apps when you have an Microsoft 365 domain federated to RM Unify.

Published: 16 Feb 2018 | Cref: TEC6099702 | Last Updated:03 Oct 2024