Explains why one or more users do not provision via AD Sync.

Published: 17 Jun 2016 | Cref: TEC5212534 | Last Updated:09 Dec 2022

Explains why a change of AD username may not result in a change to the user's email address.

Published: 18 Jul 2014 | Cref: TEC4024768 | Last Updated:26 May 2023

Details the business roles in Arbor which need to be assigned for a user to get a Teaching Staff account in RM Unify.

Published: 19 May 2022 | Cref: TEC8560273 | Last Updated:18 May 2023

Details why some staff users may see this error message when accessing Satchel One (formerly known as Show My Homework) via the RM Unify app.

Published: 01 Nov 2018 | Cref: TEC6470210 | Last Updated:20 Feb 2024

Provides some additional information regarding the type of options that you might receive when installing apps from the App Library.

Published: 12 Sep 2014 | Cref: TEC4091729 | Last Updated:04 Oct 2024

Explains how RM Unify manages data retention.

Published: 06 Oct 2017 | Cref: TEC5900881 | Last Updated:11 Sep 2024

Explains how to integrate an existing RM Easimaths site, the users, and data, to RM Unify.

Published: 18 May 2023 | Cref: TEC9166015 | Last Updated:04 Oct 2024

Details the checks and steps required before moving from the CSV user provisioning method to AD Sync provisioning.

Published: 16 Jan 2019 | Cref: TEC6606766 | Last Updated:04 Oct 2024

Explains why users may see the "This account cannot be accessed because the domain is incorrectly configured" error message when trying to access a ...

Published: 03 May 2017 | Cref: TEC5678165 | Last Updated:30 Sep 2022

... addresses" is displayed when you attempt to save changes or click Finish in the RM Unify Microsoft 365 user matching wizard and how to resolve it.

Published: 22 May 2015 | Cref: TEC4559945 | Last Updated:09 Jan 2023