Explains why users may see the "This account cannot be accessed because the domain is incorrectly configured" error message when trying to access a ...

Published: 03 May 2017 | Cref: TEC5678165 | Last Updated:04 Oct 2024

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Published: 14 Dec 2015 | Cref: TEC4871788 | Last Updated:26 Apr 2023

Explains why one or more users do not provision via AD Sync.

Published: 17 Jun 2016 | Cref: TEC5212534 | Last Updated:23 Jul 2024

Provides detailed troubleshooting steps for user provisioning issues with RM Unify AD Sync.

Published: 30 May 2014 | Cref: TEC3909420 | Last Updated:15 Jul 2024

Provides detailed troubleshooting steps for user provisioning issues with RM Unify AD Sync.

Published: 30 May 2014 | Cref: TEC3909420 | Last Updated:18 Oct 2024

Provides a download of the instructions for creating Microsoft 365 account (tenancy), adding a custom domain and getting Microsoft 365 licences for ...

Published: 10 Jul 2013 | Cref: DWN3332709 | Last Updated:29 Sep 2025

Explains why a change of AD username may not result in a change to the user's email address.

Published: 18 Jul 2014 | Cref: TEC4024768 | Last Updated:04 Oct 2024

Details an issue with installing CC4 UEV on a network with RM Unify AD Sync, which may result in disabling all RM Unify accounts.

Published: 18 Dec 2018 | Cref: TEC6583553 | Last Updated:02 May 2023

Details the business roles in Arbor which need to be assigned for a user to get a Teaching Staff account in RM Unify.

Published: 19 May 2022 | Cref: TEC8560273 | Last Updated:04 Oct 2024

Explains why a Chrome user session does not persist when closing and reopening the Chrome browser.

Published: 02 May 2018 | Cref: TEC6222882 | Last Updated:04 Oct 2024