Explains why users see a looping 'Pick an account' popup, or sign in box, possibly with an "Oops, something went wrong.

Published: 11 Feb 2019 | Cref: TEC6654673 | Last Updated:04 Jan 2023

Explains why an error message "Failed to process movement for User" is displayed in the AD Sync log.

Published: 30 Nov 2015 | Cref: TEC4884695 | Last Updated:04 Oct 2024

Provides steps to block/unblock users in Microsoft 365.

Published: 27 May 2016 | Cref: TEC5030148 | Last Updated:16 Apr 2024

CC4 reported the User was not created but on inspection the User is in CC4".

Published: 13 Mar 2023 | Cref: TEC8963503 | Last Updated:04 Oct 2024

Explains the cause of RM Unify Audit log error "User could not be created in CC4".

Published: 24 Sep 2021 | Cref: TEC8134769 | Last Updated:04 Oct 2024

Explains the cause of the Audit log error "OBJECTNOTFOUND: User: A user with the specified ID could not be found".

Published: 17 Sep 2021 | Cref: TEC8089036 | Last Updated:04 Oct 2024

Details the requirements and behaviour of changing RM Unify user email addresses in bulk.

Published: 17 Mar 2022 | Cref: TEC8279830 | Last Updated:31 Mar 2026

Explains why a user may get prompted with an authentication box when browsing the Internet after a network password change.

Published: 23 Mar 2018 | Cref: TEC6169503 | Last Updated:04 Oct 2024

RM Unify Audit log error "Disable AD User: OBJECTNOTFOUND ...

User: (username).

Published: 22 May 2023 | Cref: TEC9147202 | Last Updated:04 Oct 2024

User matching (brownfield) for Google Workspace is not possible when Microsoft 365 is already connected to RM Unify.

Published: 09 Dec 2015 | Cref: TEC4904117 | Last Updated:05 Sep 2022