Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

Published: 27 Nov 2018 | Cref: TEC6543087 | Last Updated:05 Jun 2025

Explains why teaching staff users appear in RM Unify as non-teaching staff when using MIS Sync.

Published: 30 May 2018 | Cref: TEC6262626 | Last Updated:05 Jun 2023

Provides steps to block/unblock users in Microsoft 365.

Published: 27 May 2016 | Cref: TEC5030148 | Last Updated:03 Oct 2024

Explains the workaround to be performed for the RM Unify Audit log error "UPTERROR.

Published: 05 May 2021 | Cref: TEC7855411 | Last Updated:09 Feb 2023

Support note for the Satchel One app in the RM Unify App Library.

Published: 04 Dec 2017 | Cref: TEC5856167 | Last Updated:16 Apr 2024

Provides detailed troubleshooting steps for user provisioning issues with RM Unify AD Sync.

Published: 30 May 2014 | Cref: TEC3909420 | Last Updated:18 Oct 2024

Details some data validation requirements and troubleshooting tips for the Groupcall Xporter used for RM Unify MIS Sync.

Published: 04 Jun 2015 | Cref: TEC4563800 | Last Updated:03 Sep 2025

Details the cookies used by RM Unify.

Published: 25 Jun 2019 | Cref: TEC6848793 | Last Updated:04 Oct 2024

Explains why SMTP authentication is blocked for RM Unify customers.

Published: 22 Feb 2023 | Cref: TEC9038776 | Last Updated:15 Jun 2023

Details how to prepare your network for installation of RM Unify Network Provisioning.

Published: 31 Aug 2017 | Cref: TEC5797912 | Last Updated:10 Apr 2024