Explains why users may not see a green tick next to Google Workspace or Microsoft 365 when signing out of RM Unify.

Published: 25 Jan 2018 | Cref: TEC6072091 | Last Updated:29 Jul 2022

Adobe Sign User Guide

Published: 09 Jun 2021 | Cref: HDA7948646 | Last Updated:09 Jun 2021

Explains why a change of AD username may not result in a change to the user's email address.

Published: 18 Jul 2014 | Cref: TEC4024768 | Last Updated:26 May 2023

How to enable the Shut Down button on the Start menu on ...

Procedure to reinstate the Shut Down button in the Start menu for a user.

Published: 24 Dec 2010 | Cref: TEC1742387 | Last Updated:04 Oct 2024

User folders are replaced by folders called Documents on ...

Describes a Windows 10 issue on CC4 networks where user folders are renamed as Documents.

Published: 27 Nov 2009 | Cref: TEC1562152 | Last Updated:06 Mar 2023

SIMS - Attendance and User Defined Groups

Provides a downloadable PDF document containing the details on Attendance and User Defined Groups.

Published: 06 Dec 2018 | Cref: DWN6562664 | Last Updated:13 Jan 2023

MS Office 2019 fails to activate during installation

Users are being prompted for activation on first run of the product.

Published: 17 Jan 2020 | Cref: TEC7140679 | Last Updated:11 Feb 2022

How to recreate default scheduled database maintenance jobs

How to recreate scheduled database maintenance jobs if a user deletes them.

Published: 28 Aug 2008 | Cref: TEC1267307 | Last Updated:29 Sep 2025

RM OneDrive Mapper Release Note and User Guide

Provides a download of the RM OneDrive Mapper Release Note and User Guide for CC4 networks.

Published: 20 May 2016 | Cref: DWN5174434 | Last Updated:15 Feb 2023

CC4 - Location Chooser displays the error message "Location ...

When a user logs on Location Chooser does not appear as expected and/or shows the error "Location Chooser is unable to get the list of locations".

Published: 02 Jun 2011 | Cref: TEC2042392 | Last Updated:25 Jul 2024