Details the requirements and behaviour of the MIS-sourced user rename functionality, which is available to RM Unify super admins.

Published: 21 Aug 2019 | Cref: TEC6902586 | Last Updated:07 Apr 2026

Describes what the 'resync with deletes' feature does and how to use it.

Published: 19 Dec 2016 | Cref: TEC5476566 | Last Updated:04 Oct 2024

Describes the options for user account transfers between RM Unify establishments.

Published: 02 Feb 2018 | Cref: TEC6086591 | Last Updated:20 Sep 2023

Explains how to delete an AD Sync provisioned RM Unify user that no longer exists in Active Directory.

Published: 13 Jan 2017 | Cref: TEC5477146 | Last Updated:03 Oct 2024

Explains why a disabled RM Unify user that was provisioned from Active Directory cannot be deleted.

Published: 12 Jan 2017 | Cref: TEC5417467 | Last Updated:04 Oct 2024

Describes what the 'resync with deletes' feature does and how to use it.

Published: 19 Dec 2016 | Cref: TEC5476566 | Last Updated:28 Jun 2024

Details the expected behaviour in Microsoft 365 when a federated RM Unify account is deleted.

Published: 20 Apr 2018 | Cref: TEC6097040 | Last Updated:16 Apr 2024

Provides steps to block/unblock users in Microsoft 365.

Published: 27 May 2016 | Cref: TEC5030148 | Last Updated:03 Oct 2024

Explains why you see an error message "Sorry but an unexpected error occurred while restoring the selected user(s).

Published: 28 Nov 2019 | Cref: TEC7060594 | Last Updated:04 Oct 2024

Explains how to delete an AD Sync provisioned RM Unify user that no longer exists in Active Directory.

Published: 13 Jan 2017 | Cref: TEC5477146 | Last Updated:12 Feb 2024