Explains why new and existing users in RM Unify are not being updated in Google Workspace.

Published: 04 Aug 2016 | Cref: TEC5292634 | Last Updated:20 Sep 2023

Details the requirements and behaviour of the MIS-sourced user rename functionality, which is available to RM Unify super admins.

Published: 21 Aug 2019 | Cref: TEC6902586 | Last Updated:04 Oct 2024

Explains the cause of RM Unify Audit log error "User could not be created in CC4".

Published: 24 Sep 2021 | Cref: TEC8134769 | Last Updated:04 Oct 2024

CC4 reported the User was not created but on inspection the User is in CC4".

Published: 13 Mar 2023 | Cref: TEC8963503 | Last Updated:04 Oct 2024

Provides steps to block/unblock users in Microsoft 365.

Published: 27 May 2016 | Cref: TEC5030148 | Last Updated:03 Oct 2024

RM Unify Network Provisioning - Glow user transfers within ...

Describes the expected Glow user transfer behaviour within a multi-school RM Unify Network Provisioning.

Published: 16 Jun 2020 | Cref: TEC7328916 | Last Updated:04 Oct 2024

Explains how to add users to additional groups in the Active Directory.

Published: 30 Sep 2021 | Cref: TEC8109672 | Last Updated:04 Oct 2024

Explains why clicking a Google Workspace tile from the RM Unify launch pad redirects the user to the Google account picker page.

Published: 12 Apr 2019 | Cref: TEC6760656 | Last Updated:27 Apr 2023

RM Unify Audit log error "The requested username cannot be ...

... the cause of the RM Unify Audit log error "The requested Username cannot be used as there is already a managed AD user account with this name.".

Published: 26 Feb 2021 | Cref: TEC7739377 | Last Updated:04 Oct 2024

RM Unify Audit log error "Disable AD User: OBJECTNOTFOUND ...

User: (username).

Published: 22 May 2023 | Cref: TEC9147202 | Last Updated:04 Oct 2024