Explains why Microsoft Edge always opens RM Unify in a new Internet Explorer window when using desktop single sign-on.

Published: 13 Jun 2017 | Cref: TEC5720043 | Last Updated:12 Sep 2022

Details some data validation requirements and troubleshooting tips for the Groupcall Xporter used for RM Unify MIS Sync.

Published: 04 Jun 2015 | Cref: TEC4563800 | Last Updated:03 Sep 2025

Explains why the Microsoft 365 installation wizard fails with a 'nominated domain has no subdomains in Microsoft 365' error.

Published: 07 Oct 2013 | Cref: TEC3505281 | Last Updated:28 Sep 2022

Explains how to use the RM Management Console (RMMC) to deliver a GPO with the Internet Explorer settings required for RM Unify device single sign-on (SSO).

Published: 02 Sep 2015 | Cref: TEC4698403 | Last Updated:14 Feb 2023

Explains why the error message "External licences aren't supported by this app" appears when installing the Arbor Finance tile to RM Unify.

Published: 13 Jul 2022 | Cref: TEC8615306 | Last Updated:06 Jul 2023

Details the RM Unify password policy.

Published: 01 Nov 2017 | Cref: TEC5943089 | Last Updated:27 Sep 2022

Explains why RM Unify no longer accepts authentication of Microsoft 365 accounts via the IMAP protocol.

Published: 09 Aug 2018 | Cref: TEC6388830 | Last Updated:08 Dec 2022

Explains how to move an existing installation of RM Unify AD Sync to a new server in the same Active Directory.

Published: 17 Aug 2017 | Cref: TEC5831682 | Last Updated:07 Feb 2023

Explains how to configure RM Unify MFA with trusted IP ranges so that MFA is bypassed on devices in the trusted range.

Published: 30 Jun 2022 | Cref: TEC8637174 | Last Updated:20 Apr 2023

Covers the issue of Teaching Staff in MIS coming through to RM Unify as Non-Teaching Staff and how to resolve.

Published: 12 Nov 2019 | Cref: TEC7066664 | Last Updated:05 Jun 2023