Explains why you are prompted to provide credentials when you try to open a document using the locally installed version of Microsoft Office in ...

Published: 25 Feb 2014 | Cref: TEC3761002 | Last Updated:03 Oct 2024

Describes the supported scenarios for federating to Microsoft 365 and/or Google Workspace.

Published: 03 Feb 2016 | Cref: TEC4945314 | Last Updated:03 Oct 2024

Explains why admin is prompted for a Public Identifier code when adding their Google Workspace domain to the RM Reseller Console.

Published: 28 May 2020 | Cref: TEC7311900 | Last Updated:03 Oct 2024

Explains why a user might be taken to the Delve app in Microsoft 365 when they click the OneDrive tile on their Launch Pad.

Published: 13 May 2020 | Cref: TEC7306245 | Last Updated:03 Oct 2024

Explains why Chromebook users can be repeatedly prompted to sign in to RM Unify.

Published: 17 May 2022 | Cref: TEC8524419 | Last Updated:03 Oct 2024

Explains why a user's Google Workspace account is suspended when they attempt to access an age-restricted app, such as Google+ (Google Plus).

Published: 28 May 2020 | Cref: TEC7303037 | Last Updated:03 Oct 2024

Explains why RM Unify Password Filter is unable to create a .json file and why an error is generated in the application log.

Published: 09 Apr 2019 | Cref: TEC6692731 | Last Updated:03 Oct 2024

Explains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.

Published: 13 May 2020 | Cref: TEC7270832 | Last Updated:03 Oct 2024

Explains why the RM Unify AD Sync Configuration tool may fail to register your establishment.

Published: 28 May 2014 | Cref: TEC3908975 | Last Updated:03 Oct 2024

Explains why users with spaces in their network account names will be prevented from accessing the Internet via RM SafetyNet proxy servers.

Published: 29 May 2020 | Cref: TEC7312071 | Last Updated:03 Oct 2024