Details the release of an important update to RM Unify AD Sync which must be installed to your AD Sync server.

Published: 14 Feb 2024 | Cref: NWS9587409 | Last Updated:14 Mar 2024

RM Unify AD Sync - TLS update

This article provides a downloadable TLS update application which is to be run post-installation of RM Unify AD Sync on your network.

Published: 14 Feb 2024 | Cref: DWN9585075 | Last Updated:29 Sep 2025

RM Unify AD Sync - TLS update

This article provides a downloadable TLS update application which is to be run post-installation of RM Unify AD Sync on your network.

Published: 14 Feb 2024 | Cref: DWN9585075 | Last Updated:14 Mar 2024

Explains why this error may be logged in the Groupcall Portal for a school for which the MIS Sync daily job is failing to complete.

Published: 04 Jan 2024 | Cref: TEC9454199 | Last Updated:04 Jan 2024

Explains what each of the app status labels mean when viewing in the RM Unify App Library.

Published: 28 Nov 2023 | Cref: TEC9472795 | Last Updated:28 Nov 2023

Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.

Published: 06 Nov 2023 | Cref: TEC9448926 | Last Updated:06 Nov 2023

Explains why one or more users are presented with a Microsoft authentication prompt when accessing the Internet with UBF.

Published: 16 Oct 2023 | Cref: TEC9401141 | Last Updated:17 Oct 2023

Explains why a log error message "An error occurred while making the HTTP request to ...

Published: 26 Sep 2023 | Cref: TEC9367358 | Last Updated:14 Nov 2024

Explains why a log error message "An error occurred while making the HTTP request to ...

Published: 26 Sep 2023 | Cref: TEC9367358 | Last Updated:26 Sep 2023

Explains why you may see a "Sorry but an unexpected error occurred" error message when viewing the 'Deleted users' list of the RM Unify Management Console.

Published: 20 Sep 2023 | Cref: TEC9337182 | Last Updated:20 Sep 2023