Error "Get users failed" is displayed when you try to ...

Provides one example where the RMMC may not load users correctly.

Published: 26 Feb 2016 | Cref: TEC5045059 | Last Updated:04 Jan 2023

Explains why an error "Google account not ready" message is displayed when you click the Google Workspace tile in RM Unify.

Published: 11 Aug 2016 | Cref: TEC5296960 | Last Updated:28 Jun 2024

Provides answers to the common questions regarding RM Unify MIS Sync.

Published: 24 Nov 2017 | Cref: TEC5983537 | Last Updated:10 Apr 2024

Preparing your network for KB3159398

Information on preparing for the install of KB3159398 and its subsequent changes to GPO security.

Published: 28 Jun 2016 | Cref: TEC5213626 | Last Updated:04 Oct 2024

Information for customers who have Windows Server 2008 which goes end of life in January 2020.

Published: 21 Mar 2019 | Cref: NWS6693517 | Last Updated:29 Sep 2025

Explains why you might choose to use Resync Users, how to use it and also where to find it.

Published: 18 Sep 2014 | Cref: TEC4101743 | Last Updated:04 Oct 2024

Explains why the same user change events are repeated in the RM Unify User Audit log.

Published: 22 Apr 2021 | Cref: TEC7853135 | Last Updated:04 Oct 2024

Tuning your Community Connect 4 network to improve log on ...

Describes how to improve user log on times on CC4 networks.

Published: 16 Jun 2011 | Cref: TEC1622957 | Last Updated:04 Oct 2024

Adding a computer to a Community Connect 4 (CC4) network ...

The process for using RM Smart Client to add a computer on a Community Connect 4 (CC4) network.

Published: 20 Mar 2009 | Cref: TEC1421182 | Last Updated:24 Apr 2024

RMMC fails to delete users with error "The directory ...

Explains a workaround should user deletion fail if the AD account has an attached ActiveSync object.

Published: 07 Jan 2016 | Cref: TEC4931140 | Last Updated:02 May 2023