Explains the cause of RM Unify Audit log error "User could not be created in CC4".

Published: 24 Sep 2021 | Cref: TEC8134769 | Last Updated:29 Sep 2022

Explains why one or more students are not placed in their 'year of entry' organisational unit.

Published: 04 Aug 2020 | Cref: TEC7395023 | Last Updated:30 Sep 2022

Details the requirements and behaviour of the MIS-sourced user rename functionality, which is available to RM Unify super admins.

Published: 21 Aug 2019 | Cref: TEC6902586 | Last Updated:08 Sep 2022

"PRIMARYTSAFAILEDPROCESSING User update failed." error ...

Explains the cause of RM Unify Audit log error "User update failed.".

Published: 13 Aug 2021 | Cref: TEC8058662 | Last Updated:11 Jan 2023

User matching (brownfield) for Google Workspace is not possible when Microsoft 365 is already connected to RM Unify.

Published: 09 Dec 2015 | Cref: TEC4904117 | Last Updated:05 Sep 2022

Explains why an error message "Failed to process movement for User" is displayed in the AD Sync log.

Published: 30 Nov 2015 | Cref: TEC4884695 | Last Updated:16 Aug 2022

Explains how to add users to additional groups in the Active Directory.

Published: 30 Sep 2021 | Cref: TEC8109672 | Last Updated:28 Sep 2022

Explains how to upgrade an existing installation of Network Agent v1 to v2.

Published: 15 May 2023 | Cref: TEC9126101 | Last Updated:04 Aug 2023

Explains why a user's Google Workspace account is suspended when they attempt to access an age-restricted app, such as Google+ (Google Plus).

Published: 28 May 2020 | Cref: TEC7303037 | Last Updated:11 May 2022

Explains the cause of the Audit log error "OBJECTNOTFOUND: User: A user with the specified ID could not be found".

Published: 17 Sep 2021 | Cref: TEC8089036 | Last Updated:20 Sep 2022