Explains why users see a looping 'Pick an account' popup, or sign in box, possibly with an "Oops, something went wrong.

Published: 11 Feb 2019 | Cref: TEC6654673 | Last Updated:04 Jan 2023

CC4 profile reset of users will also call a health check

Explains why a profile reset may take a longer time if the data in the user's home directory is large.

Published: 03 Sep 2015 | Cref: TEC4710460 | Last Updated:03 Oct 2024

Details the expected behaviour in Microsoft 365 when a federated RM Unify account is deleted.

Published: 20 Apr 2018 | Cref: TEC6097040 | Last Updated:16 Apr 2024

Explains why you see an error message "Sorry but an unexpected error occurred while restoring the selected user(s).

Published: 28 Nov 2019 | Cref: TEC7060594 | Last Updated:04 Oct 2024

Mainboard manual for the MS9625 board as used in RM ecoquiet PCs.

Published: 26 Oct 2006 | Cref: DWN775603 | Last Updated:29 Sep 2025

Explains why an error message "Failed to process movement for User" is displayed in the AD Sync log.

Published: 30 Nov 2015 | Cref: TEC4884695 | Last Updated:04 Oct 2024

Unable to log on to the CC4 RM Management Console due to ...

Explains why you receive an error message "Authentication Error. Cannot contact the server" when logging on to the CC4 RM Management Console.

Published: 21 Jan 2013 | Cref: TEC3026383 | Last Updated:29 Sep 2025

RMMC fails to delete users with error "The directory ...

Explains a workaround should user deletion fail if the AD account has an attached ActiveSync object.

Published: 07 Jan 2016 | Cref: TEC4931140 | Last Updated:04 Oct 2024

UAC becomes re-enabled on CC4 servers

Provides a resolution to the error "Authentication Error.

Published: 22 Jan 2013 | Cref: TEC3023457 | Last Updated:04 Oct 2024

Describes the options for user account transfers between RM Unify establishments.

Published: 02 Feb 2018 | Cref: TEC6086591 | Last Updated:20 Sep 2023