RM Support - Frequently asked questions (FAQ) on Community ...

Contains a list of the most common questions our RM Support team gets asked plus links to the articles that answer them.

Published: 16 Mar 2015 | Cref: TEC4446864 | Last Updated:20 Apr 2023

Overview of Printer Credits for a Community Connect 4 ...

An overview of the components that make up the printer credits service along with an explanation of what each RM printing component does on a ...

Published: 23 Dec 2003 | Cref: TEC137722 | Last Updated:04 Oct 2024

WebHelp 5.50

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

Exam user configuration examples on a CC4 network

Provides examples of changes that can be made to restrict access to programs and features for an exam user account on a CC4 network.

Published: 03 Nov 2016 | Cref: TEC5409452 | Last Updated:16 Nov 2023

Troubleshooting CC4 computer build failures using logfiles

Provides details on the logfiles worth reviewing when diagnosing CC4 computer build failures, or if requested by an RM Support engineer

Published: 11 Mar 2010 | Cref: TEC1625277 | Last Updated:04 Oct 2024

"Root element is missing" error seen when assigning ...

Describes how to repair package assignment to certain computers if the failure message is "root element missing".

Published: 17 Feb 2009 | Cref: TEC1395295 | Last Updated:23 Jul 2024

RMMC fails to delete users with error "The directory ...

Explains a workaround should user deletion fail if the AD account has an attached ActiveSync object.

Published: 07 Jan 2016 | Cref: TEC4931140 | Last Updated:02 May 2023

Manage Exchange Server 2013 / 2016 / 2019 log files

Provides steps to create a schedule task to delete redundant Exchange Server 2013 / 2016 / 2019 log files as this prevents the server's C:\ drive ...

Published: 05 Oct 2017 | Cref: DWN5890439 | Last Updated:10 Feb 2023

Driver Update 143 for Community Connect 4 networks ...

A download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks.

Published: 25 Nov 2020 | Cref: DWN7600972 | Last Updated:31 Mar 2023

Unsupported CC4 components on a CC4 CoP network (2016 / ...

Provides information about the RM Support position for CC4 components on a CoP network.

Published: 19 Jun 2014 | Cref: TEC3857238 | Last Updated:01 Mar 2023