Outlines the process of linking MIS records to RM Unify user accounts.

Published: 18 Jan 2021 | Cref: TEC7674490 | Last Updated:03 May 2023

Explains how the RM Unify admin can manage, send and resend invites to parents to create their RM Unify accounts.

Published: 30 Nov 2018 | Cref: TEC6491614 | Last Updated:08 Aug 2024

Explains why new and existing users in RM Unify are not being updated in Google Workspace.

Published: 04 Aug 2016 | Cref: TEC5292634 | Last Updated:20 Sep 2023

Details the requirements and behaviour of the MIS-sourced user rename functionality, which is available to RM Unify super admins.

Published: 21 Aug 2019 | Cref: TEC6902586 | Last Updated:04 Oct 2024

Explains the cause of RM Unify Audit log error "User could not be created in CC4".

Published: 24 Sep 2021 | Cref: TEC8134769 | Last Updated:04 Oct 2024

RMMC fails to delete users with error "The directory ...

Explains a workaround should user deletion fail if the AD account has an attached ActiveSync object.

Published: 07 Jan 2016 | Cref: TEC4931140 | Last Updated:04 Oct 2024

CC4 reported the User was not created but on inspection the User is in CC4".

Published: 13 Mar 2023 | Cref: TEC8963503 | Last Updated:04 Oct 2024

CC4 - Negative numbers displayed for disk usage in the RM ...

... resolve an issue where disk usage can be shown as a large negative number in the user management area of the RM Management Console on CC4 networks.

Published: 04 Feb 2011 | Cref: TEC1902630 | Last Updated:04 Oct 2024

SIMS - Adding new users

A downloadable PDF document containing instructions for adding new users in SIMS.

Published: 09 Nov 2018 | Cref: DWN6520110 | Last Updated:13 Jan 2023

Error while changing a user's password using the RM ...

You get the error "Security Exception, Requested 'PasswordManager.GetRules' by User DOMAIN\staffuser" when a user's password is changed in the RMMC.

Published: 04 Apr 2011 | Cref: TEC1999205 | Last Updated:25 May 2023