MS Office 2019 fails to activate during installation

Users are being prompted for activation on first run of the product.

Published: 17 Jan 2020 | Cref: TEC7140679 | Last Updated:11 Feb 2022

Tuning your Community Connect 4 network to improve log on ...

Describes how to improve user log on times on CC4 networks.

Published: 16 Jun 2011 | Cref: TEC1622957 | Last Updated:04 Oct 2024

Details the Microsoft 365 user licensing options available when federated to RM Unify.

Published: 31 Mar 2021 | Cref: TEC7711832 | Last Updated:10 Oct 2022

How to remove a user's access to the Windows recovery ...

Provides steps to remove a user's access to the Windows recovery option on a Windows 8.1 or Windows 10 computer on a CC4 network.

Published: 15 Nov 2016 | Cref: TEC5434018 | Last Updated:14 Feb 2023

Microsoft Teams desktop app will not launch

Provides workaround for the issue of Teams desktop app failing to launch for a user.

Published: 27 Jan 2021 | Cref: TEC7688858 | Last Updated:04 Oct 2024

WebHelp 5.50

Published: 05 Aug 2008 | Last Updated:05 Aug 2008

Details an issue with installing CC4 UEV on a network with RM Unify AD Sync, which may result in disabling all RM Unify accounts.

Published: 18 Dec 2018 | Cref: TEC6583553 | Last Updated:04 Oct 2024

Error "ExclusiveUseChecker has stopped working" displayed ...

... "ExclusiveUseChecker has stopped working" message is displayed when you log on to the computer as any user type on a Community Connect 4 network.

Published: 15 Jun 2015 | Cref: TEC4341579 | Last Updated:10 Feb 2023

Details the checks and steps required before moving from the CSV user provisioning method to AD Sync provisioning.

Published: 16 Jan 2019 | Cref: TEC6606766 | Last Updated:04 Oct 2024

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Published: 14 Dec 2015 | Cref: TEC4871788 | Last Updated:04 Oct 2024