Covers the issue of Teaching Staff in MIS coming through to RM Unify as Non-Teaching Staff and how to resolve.

Published: 12 Nov 2019 | Cref: TEC7066664 | Last Updated:05 Jun 2023

Explains some known issues that may prevent RM Unify Password Filter or RM Unify AD Sync from installing.

Published: 16 Mar 2015 | Cref: TEC4457959 | Last Updated:14 Feb 2023

Troubleshooting CC4 build issues after installing CC4UPD203

Describes scenarios that may lead to build failures after installing CC4UPD203.

Published: 04 Oct 2017 | Cref: TEC5897397 | Last Updated:23 Jul 2024

Driver Update 104 for Community Connect 4 networks ...

A download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks.

Published: 05 May 2016 | Cref: DWN5122555 | Last Updated:27 Mar 2024

Explains why you may see an error, or an unexpected message, when clicking the Education City app tile on your Launch Pad.

Published: 14 Aug 2013 | Cref: TEC3440727 | Last Updated:12 May 2022

CC5 computer build and onboarding

Describes the process of taking any Windows 11 compatible device and onboarding it into CC5.

Published: 29 Jul 2025 | Cref: TEC10319085 | Last Updated:19 Aug 2025

How to update the MARS Agent for RM Cloud Backup

Provides steps to update the Microsoft Azure Recovery Services Agent (MARS).

Published: 15 Feb 2017 | Cref: TEC5573761 | Last Updated:04 Oct 2024

Best practice advice for Trend Micro on-premise

Provides advice on installing Trend Micro Worry-Free Business Security Advanced.

Published: 26 May 2017 | Cref: TEC5666650 | Last Updated:30 May 2024

How to add a server to a protection group in RM Cloud ...

Provides steps to add a server to a protection group in RM Cloud Backup - D2D2C.

Published: 26 Sep 2016 | Cref: TEC5322154 | Last Updated:04 Oct 2024

Intune (Endpoint Manager) - Shared devices may find disk ...

Describes the workaround if shared devices are running low on disk space.

Published: 28 Feb 2022 | Cref: TEC8435941 | Last Updated:14 Feb 2023