Provides the steps for manually adding RM Education as a partner relationship in Microsoft 365.

Published: 20 Jun 2022 | Cref: TEC8599707 | Last Updated:20 Jun 2022

Explains how an RM Unify super admin can prepare user accounts to reuse or reclaim a Google Workspace email address previously assigned to a ...

Published: 07 Jun 2019 | Cref: TEC6793412 | Last Updated:13 Jun 2022

RM Unify Audit log error "The requested Username cannot be ...

Explains the cause of Audit log error "The requested Username cannot be used as there is already an AD User account with this name but with a ...

Published: 05 Jun 2020 | Cref: TEC7323967 | Last Updated:09 Jun 2022

Explains why you are unable to delete an email address value for an RM Unify user.

Published: 24 Nov 2014 | Cref: TEC3940738 | Last Updated:18 Mar 2022

Details the steps required to create an RM Unify tile for Microsoft Teams which allows the user to be signed in automatically with no additional ...

Published: 27 Apr 2020 | Cref: TEC7296151 | Last Updated:19 May 2022

Details a known issue where RM Unify accounts continue to be displayed, despite having their super admin rights revoked.

Published: 23 Mar 2021 | Cref: TEC7795037 | Last Updated:14 Mar 2022

Explains why Chromebook users can be repeatedly prompted to sign in to RM Unify.

Published: 17 May 2022 | Cref: TEC8524419 | Last Updated:17 May 2022

Explains why you may see an error, or an unexpected message, when clicking the Education City app tile on your Launch Pad.

Published: 14 Aug 2013 | Cref: TEC3440727 | Last Updated:12 May 2022

Explains why a user's Google Workspace account is suspended when they attempt to access an age-restricted app, such as Google+ (Google Plus).

Published: 28 May 2020 | Cref: TEC7303037 | Last Updated:11 May 2022

Explains why a disabled RM Unify user that was provisioned from Active Directory cannot be deleted.

Published: 12 Jan 2017 | Cref: TEC5417467 | Last Updated:10 Jan 2022