Explains why students are being shown as members of multiple year groups in RM Unify.

Published: 09 Jul 2020 | Cref: TEC7379573 | Last Updated:13 Jul 2022

Explains why there is an inaccuracy in the 'Last AD scan' and 'Last success' date/time values.

Published: 16 Jun 2014 | Cref: TEC3936788 | Last Updated:19 Jul 2022

Explains how to add and remove child sites from multi-site RM Unify AD Sync.

Published: 09 Aug 2022 | Cref: TEC8711633 | Last Updated:09 Aug 2022

Explains how an RM Unify super admin can prepare user accounts to reuse or reclaim a Google Workspace email address previously assigned to a ...

Published: 07 Jun 2019 | Cref: TEC6793412 | Last Updated:13 Jun 2022

Provides the steps for manually adding RM Education as a partner relationship in Microsoft 365.

Published: 20 Jun 2022 | Cref: TEC8599707 | Last Updated:20 Jun 2022

Explains why you may see an error, or an unexpected message, when clicking the Education City app tile on your Launch Pad.

Published: 14 Aug 2013 | Cref: TEC3440727 | Last Updated:12 May 2022

Explains why a user's Google Workspace account is suspended when they attempt to access an age-restricted app, such as Google+ (Google Plus).

Published: 28 May 2020 | Cref: TEC7303037 | Last Updated:11 May 2022

RM Unify Audit log error "The requested Username cannot be ...

Explains the cause of Audit log error "The requested Username cannot be used as there is already an AD User account with this name but with a ...

Published: 05 Jun 2020 | Cref: TEC7323967 | Last Updated:09 Jun 2022

Explains why RM Unify will put all your N1, N2 and Reception users into the same groups.

Published: 13 Jul 2022 | Cref: TEC8650119 | Last Updated:13 Jul 2022

Information on expected browser functionality for RM Unify.

Published: 13 Mar 2013 | Cref: TEC3154585 | Last Updated:08 Aug 2022