Explains why the same user change events are repeated in the RM Unify User Audit log.

Published: 22 Apr 2021 | Cref: TEC7853135 | Last Updated:04 Oct 2024

Details an uncommon error which an authorised user may see when changing another user's password in the RM Unify Management Console.

Published: 28 Apr 2021 | Cref: TEC7860940 | Last Updated:04 Oct 2024

Provides guidance on how to manage Groupcall Xporter on a new or upgraded SIMS server.

Published: 17 Apr 2019 | Cref: TEC6761110 | Last Updated:04 Oct 2024

Details why a student user may see the message "You're missing out! Ask your admin to enable Microsoft Teams" when trying to access Microsoft Teams.

Published: 19 Mar 2020 | Cref: TEC7270438 | Last Updated:04 Oct 2024

Gives details of CSV file format to ensure that users are provisioned into RM Unify as expected.

Published: 24 May 2013 | Cref: TEC3274284 | Last Updated:04 Oct 2024

RM Unify Audit log error "The requested username cannot be ...

Explains the cause of the RM Unify Audit log error "The requested Username cannot be used as there is already a managed AD user account with this name.".

Published: 26 Feb 2021 | Cref: TEC7739377 | Last Updated:04 Oct 2024

Explains why clicking a Google Workspace tile from the RM Unify launch pad redirects the user to the Google account picker page.

Published: 12 Apr 2019 | Cref: TEC6760656 | Last Updated:04 Oct 2024

Details some of the common questions asked about RM Unify Group Sync when used to sync Microsoft 365 Groups and/or Google Classes.

Published: 29 May 2020 | Cref: NWS7289136 | Last Updated:04 Oct 2024

Explains why some existing RM Unify users with existing Microsoft 365 (M365) accounts are showing as New instead of Existing in the user matching ...

Published: 26 Apr 2023 | Cref: TEC8899312 | Last Updated:04 Oct 2024

Outlines the process of linking MIS records to RM Unify user accounts.

Published: 18 Jan 2021 | Cref: TEC7674490 | Last Updated:04 Oct 2024