Preparing for LDAP hardening

Provides advice on preparing for upcoming changes to channel binding and signing within LDAP.

Published: 24 Jan 2020 | Cref: TEC7149443 | Last Updated:03 Oct 2024

Unable to delete a user folder with in the RM Management ...

You see an error message when you try to delete a user folder (e.g. Students\Year1) in the RM Management Console (RMMC).

Published: 26 Jan 2010 | Cref: TEC1596666 | Last Updated:23 Jul 2024

How to reset to a clean roaming profile for Windows 10 ...

Describes how to ensure that you get a clean new user profile for Windows 10 1809/1909 on Community Connect 4 (CC4) networks.

Published: 15 Aug 2019 | Cref: TEC6931208 | Last Updated:04 Oct 2024

Explains why admin is prompted for a Public Identifier code when adding their Google Workspace domain to the RM Reseller Console.

Published: 28 May 2020 | Cref: TEC7311900 | Last Updated:03 Oct 2024

Details some data validation requirements and troubleshooting tips for the Groupcall Xporter used for RM Unify MIS Sync.

Published: 04 Jun 2015 | Cref: TEC4563800 | Last Updated:03 Sep 2025

Explains the RM Unify Premium functionality and how new customers can enable and utilise it quickly and easily.

Published: 27 Nov 2018 | Cref: TEC6543087 | Last Updated:05 Jun 2025

How to change RM GateKeeper logging level on workstations

Information about changing the RM GateKeeper logging level on both Community Connect 4 computers and saving the log.

Published: 03 Jul 2007 | Cref: TEC959714 | Last Updated:04 Oct 2024

Explains the base configuration of OU and groups created in Google Workspace when federated with RM Unify and answers frequently asked questions.

Published: 24 Jul 2017 | Cref: TEC5782172 | Last Updated:01 Aug 2025

Failing System State backup with RM D2C (MARS)

Addresses a potential issue with the SAN policy configuration which may cause System State backups to fail.

Published: 11 Jan 2023 | Cref: TEC8966602 | Last Updated:04 Oct 2024

Domain admins cannot log on to the Windows 8.1 or Windows ...

Explains why domain admins cannot log on to the Windows 8.1 or Windows 10 computer of a privileged user when the 'Deny access to other users' box is ...

Published: 05 Jan 2017 | Cref: TEC5494499 | Last Updated:03 Oct 2024