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Explains why users may see the error "Oops, something went wrong" when trying to access RM Unify, or linked services such as Microsoft 365 or Google ...
If a server on a Community Connect 4 network is not correctly registered in DNS, users may not receive any Program Sets in their Start Menu.
Explains why some staff users get RM Unify accounts unexpectedly provisioned when they have left the school and have been deleted from the Arbor MIS.
Provides the steps to disable Presenter View for all users as default in Microsoft PowerPoint 2013/2016 on a Community Connect 4 (CC4) network.
Instructions for recreating the SystemAdmin user for a Community Connect 4 network.
Describes how to apply RM Unify SSO settings in the Google Admin Console to make your Chromebook users automatically sign in to RM Unify.
Explains why users get the error message "Application-defined or object-defined error" when trying to use Form Wizard in Microsoft Access 2016.
A user profile reset or health check in the RM Management Console fails and returns a "unable to reset permissions" error.
... troubleshooting steps required for investigating sync issues (sync stopped, missing users , data, etc.) with Groupcall XE (cloud-based Xporter).
Explains an RM Desktop Agent error in which student users get an error message about Desktop Agent failing and Program Sets are not delivered correctly.
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